Customer Ratings & Reviews

I usually don't buy extended plans but after having worked on my old washer at least a half dozen times before deciding to replace it, this was just peace of mind.

Ok these things are iffy sometimes but recently we have had some bad luck. Gives you more peace of mind about the future.

I have not had to use yet but with other product under the geek squad the service was great.

The agent was extremely helpful with my extended warranty purchase.

I highly recommend that you check to see if the local Geek Squad has people on staff to do repairs for the item you are purchasing. If not, your product will still be covered but you’ll have to wait for insurance company used for this service to find and negotiate service for your product before repairs are made. We’re on our fifth repair for a product and so far have waited a week and a half to schedule the repair. From my check earlier this week it will be at least next week before that might happen.

The extended warranty saved us when our washer crapped out but the price of the extended warranty is crazy pricey nowadays.

I believe in Murphy. If I buy the protection plan, nothing will happen. All of the reviews of the available units mentioned issues that require service or the replacement of the unit. If something happens, I am covered.

This warranty is a life saver. Repairs or exchanges are a breeze.

Spending over $1000 on any product you should at the very least consider a warranty. I purchased this 5-year warranty because I brought a $1800 washer and I like want this warranty provide "in case something happens"

Great washer! I didnt think i would like a top load but i wish i wouldve bought it sooner!

I don't know if they're good washers and dryers, or if the accessories are any good. Why? On Black Friday, 11/25/2021, I ordered a Samsung Washer and Dryer. Both items showed as in-stock and available for delivery and install, which I scheduled when I placed the order. I've now scheduled the delivery/install FOUR times, three in December and one on January 20th. The first three deliveries were cancelled by Best Buy the morning of the delivery (just 1hr before delivery time). The reason? Items not in stock/inventory. On Jan 20th - almost 2 months since I placed the order - I finally got the dryer but no washer. They couldn't do the install because the dryer mounts to the washer. You need both, which is a concept their appliance department is incapable of understanding. So, after 2 months & 2 weeks, I have a dryer sitting in my living room and no way to do laundry. I live in a remote area, no laundromats, so this is really a nightmare. Over the past few weeks I have checked the website & same store. They have had the washer in stock, and available for delivery. When I asked the support person why they couldn't just send the delivery truck to the store, pick one up, and deliver it to me, she just got progressively ruder and told me I had to re-order the washer and re-schedule the delivery and install (delivery/install are separate). Trying to reason with her and explain that I had already done that multiple times only resulted in my being hung up on. I must have called their customer service/Geek Squad numbers at least 12 times. Each time I was told things would happen a certain way and not once did it actually happen. Their departments are spread out over multiple continents, they use third party contractors for delivery/install who don't give a drop about 'Best Buy problems'. Their computer system/software is another problem. Every time they scheduled a new delivery/install, it created new order number(s) like I had just bought them. The people who I typically get transferred to either don't have access to the info needed and/or they don't care because they're in a call center in India. Not just 'one hand doesn't know what the other hand is doing', but the hands are apparently attached to completely different arms/bodies. Finally, about a week ago, I canceled the washer and requested a refund. Only reason why I didn't do so sooner is because, like I said, I'm in a remote area with limited options. Please don't repeat my mistake of thinking they will get it right the next time. THEY WON'T!!! Sure enough, I have a hot stinking pile of laundry that's been building up to deal with when I finally do get a washer, which WILL NOT be from Best Buy!!!

Excellent service although have to waited for several weeks for replacement. BestBuy replaced my less than 2-year old Samsung washer with a new one due to several malfunctions.

Greeat customer service very helpful over the phone help

I purchased this warranty in case I have to use it. So far so good. In past warranty purchases, when I needed service, someone would always come out. I hope I don't have to use it, but I feel good with my purchase.

Protecting my appliances is a must. Geek Squad Protection is a great value.

Have purchased protection on many of my electronics, but only needed once and came in handy. Repairs were made at no cost

Hopefully I never need it but definitely brings peace of mind. Have used this protection on other items and it has worked perfectly, had to replace a defective item and had geek squad warranty sort me out

It will not break!!! It broke :( No worries. Geek squad came out and fixed it in a few days. Saved us hundreds of dollars. We always add this to our appliances and it always pays off. Love it!!!

I paid for a 5 year warranty when I bought my washer. I submitted a claim on February 19. Someone came out on 2/24 and diagnosed the washer with 2 problems. A tech returned on March 4. That tech diagnosed the washer problem again with a new issue. Another tech returned on March 12 and then again diagnosed the washer with another issue. Another tech returned on March 17 and the washer was yet again diagnosed with a different issue. The washer has still not been repaired and I have been given the run around about getting it replaced. I would not recommend purchasing the warranty from Best buy because they do not make customers their priority. They are only after the money they make when a customer purchases the warranty.

Always get this on appliances. It's simply the best at getting your appliances taken care of.