Customer Ratings & Reviews

I paid for a 5 year warranty when I bought my washer. I submitted a claim on February 19. Someone came out on 2/24 and diagnosed the washer with 2 problems. A tech returned on March 4. That tech diagnosed the washer problem again with a new issue. Another tech returned on March 12 and then again diagnosed the washer with another issue. Another tech returned on March 17 and the washer was yet again diagnosed with a different issue. The washer has still not been repaired and I have been given the run around about getting it replaced. I would not recommend purchasing the warranty from Best buy because they do not make customers their priority. They are only after the money they make when a customer purchases the warranty.

good product and very easy to usegood product and very easy to use

Luckily I got the warranty for my new washer and dryer set. I love that I don’t have to worry about my machines not working when I have this as an option.

I haven’t called the geek squad for my washer yet.

While not cheap, it does feel good with certain devices to have the Geek Squad protection just in case of the unforeseeable occurring

I love my new washer machine.thank you best buy♥️♥️♥️

With all the pc components and smart tech, Geek Squad is a must buy for large appliances. Used it more than once!

I’m glad I was able to get my new Samsung protected. Have had to use it yet

Geek Squad protection is the best! I always get it for everything.

Appliances were delivered and installed quickly. No leaks or uneven footing which is the 2 most important to me.

Ive not yet used it and i hope we dont need to. But it is always safe for the low price they offer it is well worth it.

peace of mind, need to have with appliances of this kind. always regretted when I did not buy

Hope I never need it, but the geek squad protection is much better than the manufacturer warranty’s

Very thankful to have the geek squad protection with my washer so I know they will come fix it if anything happens to it

Feels better to have in case of a problem. Hopefully never have a problem, but it's there.

When you get a washer and dryer you need to put insurance on it just in case you never know geek squad is good

Love this washer. Its amazing and cleans really good.

I have not had to use a BB extended warranty but it gives me piece of mind that if my washer breaks they will cover it. Let's hope I do not have to use it.

Knowing I have a 5 year warranty on my dryer makes this purchase even better

Getting a protection plan is totally worth the money. You never know when the machine will break down.