Customer Ratings & Reviews

While the extended warranty is a bit spendy, we have had a great experience with not too much fuss. The fuss was the smart-alecky kid ordering us around as if he had total control while also displaying way too much disrespect. The aloof posture of the "hands-off" generation is beyond annoying. Bring back corporal punishment, please.

The Geek Squad delivered, installed our new LG washer and dryer. They also hauled away our old ones. We purchased the 3 year Standard Geek Squad Protection because in case something happens we can call and get their assistance.

The peace of mind knowing that a major appliance is well covered by service and warranty for five years is absolutely worth its weight in gold.

The Geek Squad coverage allows my wife and I to relax, and not have to worry if the washing machine is going to break or not, and it gives us 6 years to enjoy it, as their coverage doesn’t even begin until after the manufacturer’s warranty ends. It’s nice not having to worry for 6 years!!

When they delivered the appliance, they were very professional and helpful.

A must have for any purchase from Best Buy. Glad I purchased and have my items covered. Problem when husband purchased items and I purchased plan. Difficult for Best Buy to connect the two even with exact same address. Was finally resolved. BEEARE!

Build quality on appliances is not what it use to be and prices are higher. I definitely recommend getting an extended warranty.

I'm so happy with all my purchases and articles I buy here.

This is a great policy. So glad it is offered. Have needed coverage in the past. It puts my mind at ease to know we have a good warranty from a respected firm. Shopping quality appliance, purchase, delivery, install and warranty, all in one location at BEST BUY for the best deal in town

When the delivery person did not notify me the night before with the window of time, I called Geek Squad and was able to reschedule delivery for another day. Excellent customer service and helpful!

Very professional team. They complete the installation in less than 30 minutes. Clearly explained all the key functions.

Easy to install. Works great. Much quieter than our last washing machine. Good large capacity and plenty of washing options.

Got the 5-year warranty I think is a good investment especially the washer and dryer being so expensive. Bought a Samsung refrigerator with the five you warranty and it was worth it. Refrigerator wasn't working too well called the warranty department within a few days they came and fixed it with no problems nothing out of pocket.

Excellent work with installation and delivery in timely manner

It was my first time buying a conpletely bew set so I was extremely nervous and anxious. Now 2 months after purchasing, I can say I am so happy with my decision. I love doing laundry now! Everything always smells amazing and is so soft.

Bestbuy replace a Washer that goes with this dryer didn’t need to if the installation guys would have been better I wouldn’t have needed to even use my geek squad service it was nothing wrong with my washer except a bag was stuck in the outside vent. My tv was installed quick and professionally

The agents installed my washer quickly. They tested the washer and removed all pavking material.

Purchased for the extra security just in case. Have not had to use thankfully but good to know they are there if needed, But they did do a good job of installing my new washer and removal of the old ones.

This review is for a protection plan. It’s good to know it’s there. But I haven’t used it which means my thing didn’t break. So 5 stars.

We purchased Geek Squad protection for our appliance because previous experiences with Geek Squad have been positive and it gives us more comfort knowing a local crew would respond if needed. We haven't had reason to use this yet but believe Geek Squad would do a good job if called upon to help. I hope we never have to use them :-)