Customer Ratings & Reviews

I had my Samsung washer out of order after a year. Unfortunately I did not purchase the extra protection plan so it costed me fortune to fix it but i had to do it anyways. Great services and friendly mechanics thanks to Bestbuy Geeksquad. Thank you!

Awesome service. I had a washer installed and notice it made a loud sound a few times through the cycle. I call and they set up another delivery / exchange no questions asked.

Nice system had to return due to lack of empathy from delivery team.

Great set and the WiFi is amazing the color is perfect

Love these they work great. Big for a big family. If you have a lot of kids you need these

Alway protect your product, even if you think it cost to much

Awesome product for first time buyer appliances!!!!!!

I shop on Best Buy almost 19 years. All my laptop, tv , I Apple pod, printer , Apple watch , washers, always I’m happy , Xbox, PlayStation, games , gift cards

Used it within thirty days for the dryer. Technician came out addressed the issue and gave great advice . It paid for itself with that one visit

I bought a washer for my mother in another state and the guys were great installing it for her.

Washer works really well. Coothes are nice and clean

I purchased the 3 year warranty on my new washer and dryer. Have not had to use it yet, but trust that Best Buy will stand behind their warranty as they always have in the past.

The delivery time was remarkable - spot on from their arrival estimate on when my Whirlpool Washer and Dryer would arrive. Very courteous and very conscientious regarding Covid .

The Geek Squad did an excellent job installing my new washer. They were in and out before I knew it, answered all my questions and left my laundry room spotless. I highly recommend Geek Squad installation!

Another successful installation by Geek Squad! Would not have done this myself. Excellent work and professional.

Added 5 years protection warranty to my new washer. No bad

Samsung is a very quality product. We've enjoyed a sophisticated look in our laundry room and a superior washing and drying experience, with our Samsung Washer and Dryer. The Best Buy Team from Sales to Service has been excellent.

I purchased a 5 year warranty because you never know. Last washer I purchased only had 2 years on a different model. After 5-6 years it started making loud noises and I'm sure it could've been easy fix but it was time to trade up. Get warranty!!

I hope I never need to use it but I’m glad that I’ve got it

My last machine was double the price and broke down just past the manufacturers warranty. It was not purchased at Best Buy and store said all the people who bought those machines saw them broken beyond repair within 3 years. No remedy was offered.