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Customer reviews

Rating 4.5 out of 5 stars with 3640 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.4 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 3,640 reviews
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it yet but I put geek squad on all my recent appliance purchases.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Covers fixes but not replacements

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had our dishwasher for 2.5 years and bought the 5 year warranty. Wheels in the slider fell off. Then the motor seemed to go out out in. Geek Squad came out over a 6 week period and couldn't resolve it. They very courteous and apologetic. Always called me ahead of time for appointments. I never had to call them once. They gave me a code to go into the store to get a replacement dishwasher. Talked with the Pacific Sales team. They had issues ordering it in the system. Whatever that means. Said they would call us back. They never did. We went back into the store two weeks later, they still had issues said they would call us back. 4 weeks later we have called numerous numbers and nobody calls us back. At one point we thought we made progress as someone said they fixed it and it was going to be delivered 2 days later on Friday. It wasn't.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time out of your day to connect with us about this. I'm sorry to hear about how the second part of this process went. This is definitely not the level of service we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great it’s there when you need it please get it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had on other products too , On time service and staff always help and advice best ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best warranty ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and service and you can cancel it any time and get a pro rated refund:)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to know that if some of my electronics don’t work Im cover

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was able to replace my gas range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced gas range although after 3 visits from the technician to fix the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the geek squad they are always there when you need them for anything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would get warranty it saved us because if we did not it would have cost us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t get one without

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a bargain and great to have the peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made sure to grab protection just in case I needed it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    needed for any big purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never know what could happen...give in and the insurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed protection for products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never know what could happen...give in and the insurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came to the rescue when they mounted the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your Electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek Squad Protection plan is Awesome. Thx.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service! Extremely professional and courteous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get for all my major devices, or installs. Worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect it all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not think of not getting geek squad protection on my valuable purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to get your products protected this is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Havent used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hoping not to have to use it. But good to have with all the electronic components.

    I would recommend this to a friend