Customer Ratings & Reviews

Awful. Starting leaking and literally flooded our kitchen- power turns off mid cycle at random times.

The inside of the dishwasher door has been getting small dents ad scratches. I reall believe because the top tray when full dos not slid all the way in unless you give it an extra push which I have never had to do to a dishwasher before. First time we called LG came out and said they don't take care of cosmetic problems and to call Geek Squad. The sent an appliance repair man and he said he had to contact Geek Squad to see what they could do. It has been at least a month or 2 and no-one has bothered to get back to uo. Not happy at all!!

We contacted the Geek Squad about our Samsung dishwasher racks splitting and rusting in April 2020. They told us they would ship the racks. They never arrived so we called back in June, said the order was never fully processed, assured us they fixed that problem gave us a work order number and shipping order confirmation. The racks never came. Spent 4 hours on the phone today. (Warranty expired in June) Now they said they are not covered and will not ship. Was on hold for a supervisor for an hour, no one ever came to the phone. We just spent another $2000 2 weeks ago. We shouldn't have to jump through hoops to have the warranty fulfilled. Unless BB makes good on this we will never do business with them again. WARRANTY was a total waste of money.

Its geek squad, theyre pretty unhelpful unless you're 70

Have not had to use it yet luckily. I’m just writing this review so I can get the reward points.

Geek squad are great but overpriced. Got it on open box item as other cheaper warranty companies will not cover open box appliances. Still cheaper than new though.

I just got the product and the agreement. Hopefully I will be as happy with the agreement as I am with the product.

I have not had to use this service yet.... thank goodness. Wish things were made so that protection was not necessary.

I would always recommend getting insurance on big purchases like this because you never know what can happen

Purchased the 3-year Geek Squad Protection Plan to use in case of emergencies and/or any incidentals.

They do honor but only the amount you paid. If your model was on sale or goes up in price. You pay the difference

Have not had to use this yet, hope I never have to use.

Kinda . Headaches to get hold on these people. But once you do. Service is good.

This 48” model was not available for viewing in any Best Buy store so we bought it sight unseen. Shipping was delayed twice from the manufacturer. When we finally got it and installed it, it was a VERY basic model - 8 gas burners and 2 ovens - no electronic indicators signaling that your oven is preheated, no digital clock, no timer options. Just interior oven lights and “on” light for selected burner. Also, fan never came on for convection oven resulting in burned bottoms of baked goods. Definitely not satisfied.

I just hope I don't have to use it, but it gives me peace of mind

My icemaker keeps on breaking down we looked up information about this refrigerator and it’s known for the icemaker to break down. Got on YouTube‘s showed us how to defrost it so we can have ice , every other week my husband‘s on the ground with the hairdryer defrosting the back. For a couple of minutes. It works but it’s a pain in the butt

It takes FOREVER TO GET IN TOUCH WITH RIGHT REPRESENTATIVE SO HAVE 1+HRS FREE FOR THE PHONECALL.

Called to ask one quick question about the printer ink program and they couldn't help. That's ok, they gave me the phone number.

Saw some iffy reviews so I purchased this. Seems that it runs concurrently with the manufacturer warranty. Should star after that runs out.

I’ve been had to use a product as of yet but hopefully they do everything the say