Customer Ratings & Reviews

They canceled my extended warranty when they ordered replacement for damaged product. Now I have to go to store to add back on. Port service not satisfied

My plan was canceled and no refund has been issued even after contacting customer service several times

Awful service. Have 5 year extended warranty on a Whirlpool oven. 1st year control board was replaced under factory warranty. Best Buy will not replace oven until they have sent someone out 4 times. Big waste of time and energy dealing with an oven that never worked correctly. Very frustrated dealing with Best Buy and this lemon of an oven!

My dishwasher failed exactly a year into the purchase. GSP isn’t owning up and got me the run between their teams, the manufacturer. No solution. Long waits. Long call wait. No ownership.

do not buy protection plans at best buy / geek squad. They ask you to go and find a repair shop by yourself as soon as something breaks.

do not buy protection plans at best buy / geek squad. They ask you to go and find a repair shop by yourself as soon as something breaks.

apparently buying a protection plan deducts 10000 points ($160 rewards dollars) off your account. Contacting customer service does not help. I was left with the explanation that "the system was correct". Correct how? I can't get more help or a place for complaint.

Sure, they will help after the manufacturer warranty is up, but you’re paying for 5 years.

From the whole experience, I have doesn’t look promising to me

Cant give an opinion now since it is for 5 years, just have to wait and hope,

My microwave broke the first week.I'm still being charged for and haven't microwave for 2 months?What happened to new replacement

Best Buy doesn't have anybody to do this work. I had to hire a repairman to evaluate the new stove installation and take safety measurements.

Do yourself a favor and don't waste the money on this plan. They do not know how to install anything they always come up with a reason why they can't and they don't know what they're doing and that's just a fact

When I tried to get my dishwasher repaired, they said the warranty didn't exist, and that it was a refrigerator rather than dishwasher. So the would not fix it. Took two hours at the store to strain it out. Then scheduled repair two weeks out.

do not buy protection plans at best buy / geek squad. They ask you to go and find a repair shop by yourself as soon as something breaks.

had to use the day after an oven installed by bestbuy. took over another month to get a comparable oven in

Didn’t help with a broken leg on a gas range. Referring me to the manufacturer then why buy a warranty.

Useless. Our 13 month old Dishwasher broke over a month a half ago. All we get is talk. They’ve come 3 times weeks between each appointment to replace parts and leave with no results. They have refused to consider it a lemon and replace it. And they have no idea how to fix it. Completely disappointed

Do not get their protection plan on this Samsung oven/range. It does not cover the broken knobs which is the main issue. Best Buy is happy to get your money for a worthless protection plan!

Never again will buy a Maytag dishwasher ever again