Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 3616 reviews
(3,616 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Don't buy the plans. they are not what you think
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had the same recurring issue with our dishwasher that never got fixed and Best Buy is now telling us we are out of luck since they could not fix it. That is not how these are sold in the stores. Buyer beware!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Did use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchse geek squad for all my equipment but never use it! it always expires then my items have an issue.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
I'd love to use what i have been paying for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the benefit, it is pretty pricey, and I wish the way to use it was laid out more clearly. Additionally, I can never seem to get through to anyone. We are a long-time TT member so it would be nice to actually be able to use the benefit.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
WORST WORST WORST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guys AWFUL! Alex w attitud moment off truck & Jasar was lazy & didn’t want to pull out dishwasher to plug in new stove so what does he do, packs it all up & leave. NO clue what his deal was but I told him where he can “go” so he called me a btch.Even Alex was shocked. Lol
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
New Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not satisfied with the service from Geek Squad. It took 4 weeks to receive a screw for my new stove.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Review is bad because the appliance came damaged and could not be installed. Everything had to be returned
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bad crew no regards for offering great service, can't tell if crew is bored or what, not seem to be enjoying their work
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
What is this?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sending me a tiny icon of a countertop (i think) and asking me to review it without any detail about the actual product, not even a name? Who designed this UX anyway, get better at your job.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Service. Tech dont care and are useless at helping customers
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such a process to come look at a stove that damaged in less than 1 year. Very upset with my Purchase at best buy. Warranty was not helpful at all, decided to cancel.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Three-year geek squad protection
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three-year geek squad protection Was returned because I change my mind. Meaning I did not purchase it.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek squad customer service very unprofessional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with my recent experience with the customer service supervisor regarding my appointment for my dryer service
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not covering cracked glass top to 6 week old stove, not happy with coverage.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
aseembly fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was not able to place in place. i removed cabinets. they return later date
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, they don't want to fix the issues unless is really bad or broken
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty BS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range hasn’t ever worked properly. Neither Best Buy nor Whirlpool will honor the warranty.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got the product or call of cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the product and scheduled for delivery and installation on December 6, never came, and no call or email. I called and was scheduled for the 9th. No show and no call, and I found out it was canceled.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad provided full refund as a store credit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door locking system got failed in 1.5 years and they don’t have those particular parts available after waiting for 1 week. Not worth your money for a well known brand KitchenAid. Got full refund in a form of a store credit as I purchased Geek squad.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
TV left in front room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents dropped off tv and left. We asked if we could upgrade to a larger tv and were told that we needed to return the original tv ourselves. Of course we just kept the 65” but we were ready to spend substantially more. We had to put in the room we wanted.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never shop at Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They can’t help you with anything. They lie cheat and steal. Literally lie, cheat and steal from you
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friend