Customer Ratings & Reviews

Thank you thank you thank you very much Best Buy for everything you have given us and buying with you guys I support you guys all the way

Showed up on time did everything right the first time

I highly recommend getting the geek squad warranty on any appliance you purchase. It is worth it for the peace of mind in knowing the item is backed to be either repaired or replaced if necessary. Being a geek squad member covers the install and removal cost as well, plus offers discounts on warranties.

Appointment for repair was so easy to arrange that it was at my preferred time.

This protection gives us peace of mind. We know if something goes wrong the Geek Squad will repair it and that is good.

The Protection Plan does what it says. No questions asked. A must have for all my products!

FAST & RELIABLE DELIVERY SERVICE. I RECOMEND WITH A+!!

It’s always a pleasure to work with the Geek squad guys. They are very helpful and very knowledgeable.

Once I understood this is makes tremendous sense to do this -- and we generally never buy extended warranties. The dishwasher has a one year parts and labor warranty. The Best Buy warranty extends that for 4-more years for $200. Overall we have a 5-year parts and warranty contract. One service call would likely exceed that greatly. Every Best Buy person we talked to about a difficult problem exceeded our expectations,

Love the option to have my dishwasher with a great warranty!

When you spend money for major appliances, you should get the protection. Geek Squad does an excellent job.

After only 4 months the stove stopped working. I called Best Buy and they sent me to the manufacturer. (I paid for 5 year geek squad extended warranty) manufacturer LG requires that I have an electrician inspect the outlet and prove that the problem is not electrical before they will repair the stove. Best Buy provided the stove and the electrical cord. They installed both. Be warned. Best Buy isn’t providing service. They’re going to make you pay. $$$

your protection sucks you don't honor it when you product is faulty and has to be replaced

My first dishwasher, and I fell in love with it. Unfortunately, after 2 years, it became loud, clanky, didn’t thoroughly clean the dishes, and some display lights no longer worked. So I called the Geek Squad service plan. Not only did I buy the service plan, I was charged an additional $125 for the service guy to come out. Never in 20 years of buying Best Buy’s protection plans have I ever been charged to use it. Best Buy’s plans have changed, but my plan is the original before changes and should have been valued as such. I feel cheated. However, it was deemed unrepairable, and I am in love again with the dishwasher, NOT their protection plans.

Air fryer and range went out soo what better way to save counter space by getting a range with wifi and air fry options. Love the air fry option works really well. Only down side is dripping grease down at the bottle. Only solution i found was to but a catcher at the bottle to prevent heavy build up and to prevent grease smoking when using the oven. Other than thay def enjoy the oven and the stove top feature water boils really fast

Geek squad has always been an excellent purchase. I will always get to you to get it if I feel that it is a value to the product.

Awesome customer service in store, tinley park best buy is the best store that I have found for the customer service help that I got.

purchased this extended warranty for the new microwave and hopefully I will not need it. Previous microwave only lasted about 2 years so maybe it will be worth the 99 dollars for a 5 year coverage

Love the refrigerator, plenty of room abd really good ice .

Samsung Range purchased with protection plan in 2015; very satisfied with performance of range. However, settings around all control knobs are DECALS; I was cautious with cleaning but over time, the decals disappeared. I called Geek Squad, a tech came to home, informed me he would check on the part. Later that day, I received a call and told the part was unavailable, given another phone number to call and a new range was ordered. Delivery and installation was yesterday; we do not purchase any expensive item without the protection. Have had two instance in the past where we were very glad we made decision to purchase the plans. Each employee we interacted with was extremely helpful and courteous.