Customer Ratings & Reviews

Great sound enjoy listening very clear and precise

The installer installed my subs the wrong way. With the speakers facing the interior of the car. His reasoning was “it was the easiest way”. I did not pay for the “easiest way”, I paid for my subs to be installed in an enjoyable way. He never asked me if it was okay to install them this way, and I even made sure he’d install them the way I wanted by placing them the correct way in the car. All he would’ve had to do was mount the amp in a different location. So now I have to waste another Saturday morning to drive 30 minutes and get this fixed.

I scheduled an appointment to get my speakers and amp installed because I didnt have time to install it myself. had to come in 3 seperate times because they couldnt get the left rear speakers working and even then, a few days later the left rear speaker stopped working again.

Was installed by guys that didnt know what they were doing. went back twice. Still sound bad but dont want to go back to wait 3 hrs and get same results. Would not recommend even though my other car done months earlier sounds great

Overall management and customer service is awful. Poor work was done and nobody tried to make it right. Conway Arkansas location totally screwed my car up and after 3 long visits i was sent to North Little Rock location who finally resolved issues with mess Conway location made. I have tried sending emails to manager over the locations but haven't gotten a response or anything. Wouldn't recommend Best Buy to anyone!

its just sad at this point. 2 custom car audio installs- 1 refund, multiple blown stock speakers, 5 of 8 channels used, bluetooth hardwired even tho i asked for my stock to be troubleshooted OH and 5k later, here we are just 9 months from install and all my door speakers/tweeters are blown, I dont even use the sub i purchased from BB oh and free webroot security compromised with ransomware- my computer is also worthless

Left some screws not fully bolted on. Popped a speaker and when it had to be replaced I had to pay for the replacement speakers he provided due to messing up my bundle

Always had good luck with my BB installs except this time. The rookie installer jacked it up bad and I've had to clean up his work. The amp was not grounded properly and has a lot of engine noise and the component speakers install located the crossover to close to power cables. Unfortunately BB has only a few locations setup for install anymore and they are all booked months in advance. Too hard to get back in to get things fixed.

The car makes a horrible buzzing noise and the speakers do not sound good at all!! I can’t get a hold of anybody in geek squad to fix this and since the corana virus I have had no directions on what to do! For over 3 months I have been calling and visiting about my total tech support and my membership is now expired and I’m left with all this expensive car audio I purchased new through Best Buy and it doesn’t work or sounds completely horrible!!

the installer was rude and i could not talk to him i did not receive any info about the installation my door panels are not on correctly and are not atached at the top and are raddeling

Cancelled service instore & they actually ended up taking MORE money instead of returning. Had to get card issuer involved???? Took 3+ weeks before money was returned!!! Beware of managers liying to you about your resolution/situation, will obviously tell you anything to get "rid of you"!!

I was helped by someone who really hadn't been working in the industry for very long. He has to do research before he does any install? Had my car for a good while, calls me to come back to shop and still hasn't put car back together! Not sure why he called me back...but now when I take a hard turn I lose my speakers! I don't even wanna bother taking it back to someone who doesn't know what they're doing!

Complete garbage. At first it sounded great but once I started to listen really closely to my speakers I could hear static. They wired my rca cables speaker cables and power wire right next to eachother with nothing wrapping it to stop it from interfering. Everytime someone steps in my passenger seat my sound system freaks out

Gave the audio specialist complete Control of what to buy and how to install and it was complete fail. Had to go back twice to attempt to fix some speakers worked and some didn't. Maybe guy had a bad day but I had to take it to another place to have the system completely redone. It's works fine now.

I ordered installation services over 6 weeks ago at your store in Bloomington, Illinois and haven’t heard a thing since I called and talked to a guy somewhere in Wisconsin. I get infuriated every time I see an email from you that isn’t about resolving this issue.

good service he did all I ask he was quick and problems with the system. I would and I did recommend to my friend and he got the same service.

They destroy my car the have to pay 909 dls damage and top I got problems now not sound good and I take care dealerships and give me errors and is month I buy this car when is time to do inspections is not going pass cause they mess up everything I even like to dispute the payment I been having a lot pay more then damage

Tech only installed two channels. My amp is a five channel amp i want the other two 6.5 speakers in the system. Also the amp fades in and out at times.??????? Çall me and i will bring it in for you guys to check out. Thanks! Ted

They schedule 03 appointments and reschedule 02 times, the technician toll me we need extra part to install and expense 390$ after 03 appointments never it worked and No solutions I return every Item bought it in Best Buy just because tech don’t fix the problem

Nice guys, tried hard but between 4 speakers and 1 amp it took 7 trips to get it done right