Customer Ratings & Reviews

I took vacuum in for repair and was told that they didn't repair would have to replace with same item or refund. Would have to buy new warrenty on replacement. I purchased 5 year warrenty and only used for less than a year. I basically paid $70 to use my vacuum for a year. BIG RIP OFF!!!!! Would have been more worth it if it had been a few years!

Difficult to find an agenda. When you call it takes a long time to get through it. Agents are not always customer friendly and they sometime don't know what they are doing.

I don't put much stock in protections that change into arbitrary when I need them.

I purchased this on a iRobot vacuum cleaner. I was told of the vacuum cleaner was ever defective to simply return to the store for a replacement... no questions asked. When the product stopped working I returned it to the store and was told I’d be better served to contact the manufacturer to file a warranty claim.

I Always used to be happy with my warranties! They are starting to give me a hard time with warranty exchanges, but it still gets done. Got into it with the manager one time which is my reason for 2 stars. I paid for what I paid for at a decent price. Dont interrogate me, just give me my product back fixed or a replacement! Use to love the warranty exchanges too!

The steam did not work. It will turn on and spin but no steam comes out. My mom opened it a few months after I got it for her and it never worked. It was pass the return date when I was told so it just sits there in her closet. She misses her old Shark that was almost 10 years old.

It was extremely difficult to maneuver. I would sweat buckets when using it. :(

I wanna exchange this item. I had a different brand and this one doesnt come close to the one that i used to have

I was not impressed and opted for a Shark instead.

I bougth the insurance for my item they said it was a replacement plan, i had issues with the item i come to try to get swapped out and they say they have to send for service and it will be 2 to 3 weeks before they tell me anything.

Broken after 3 months of usage. …………………………………………..

I have had nothing but issues with trying to have either my tv repaired or replaced. I have had the tv for less than 5 months when the volume issues started. I have been giving the run around all day and each person said that there is nothing that can be done at this moment. Why did I purchase a warranty if I cannot get the assistance that I need? I have never had issues with returns/exchanges, so why am I not getting the help that I need?

Got a different model vacuum because the original one I ordered from Best Buy, had a part missing. I was sent a different model and according to the Geek Squad people, I had to cancel my protection plan because they said they couldn't transfer it to the new vacuum. Now if my vacuum ever goes down I'm screwed.

You cancelled my purchase so id say this one star. Unhappy!

It would be a good deal except on a few occasions when I buy a lemon product and have to bring it right back I still have to pay another $50 for their insurance even though I just did for a product that was garbage straight out the box

You buy 3 years of protection. But, if you have to use it they void the remaining time of your warranty!

My Roomba stopped working and we had a 4 year protection plan. We were told that it would take at least 30 days to see if it could be repaired. We have been Best Buy customers for years and we keep accident protection plans so that we have coverage to replace the item covered. This does not sound right. We will check with the corporate office and would appreciate feedback

Decent vacuum but having issues after just 1 month. Overheating issues.

Best Buy has gone downhill! Purchased this 1/23, no longer works. Bright it back to the store, 5 employees later to tell me to go back to Tineco, even though i purchased the warranty from them. I would not buy a battery from this place!

Hit or miss. Sometimes they cover thing sometimes they dont