Customer Ratings & Reviews

You can’t always trust the manufacturer’s warranty. It’s usually a long process of waiting, sending product in, waiting for delivery, etc.. You might as well pay for the extra warranty and let Best Buy handle it!

The protection plan is definitely worth the money in my opinion, I had an issue with my original vacuum after the manufacture warranty was up and Best Buy replaced it with no issue.

These guys make everything so much better! They are professional and very knowledgeable! They make any warranty issues easy as pie!

I love the geek squad crew. They always take care of my needs. Thanks again.

Great add on to your purchase worth every bit incase something goes wrong

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing great buy is backing my purchase.

This is great but wish I would have received something hard or soft copy to give to my daughter in law which is who I bought it for as Christmas gift

a great addition to any purchase. I was able to easily return an item that stopped working a year after the manufacturer's warranty.

Always thankful I have the geek squad service and BB protection warranty!

Sheeeeesh! On a 600 dollar item, might be a good idea to protect it! Grab Geek Squad when you purchase so you’re not left with broken merchandise 2 years after u buy it!

Very Reliable, Quick, Honest, and Excellent Service. I've inquired about Signing Up for Service In Staples When Purchasing A Laptop, not only did Staples want to Charge me a arm and a leg, they didn't offer as much as Geek Squad does!!!

Our two year old iRobot needed work, and the Geek squad said that the parts weren’t available. After some discussion with BestBuy they gave us a new one.

Geek Squad is a must, saved me from buying a new replacement wet-vacuum. Was able to get a replacement and just had to pay for another geek squad protection plan. I always get it, you should too.

Getting a geek squad guarantee is always necessary to use them with no concerns.

Have had it maybe a year or less and I havent used it in months. Truly a waste of money. It is very heavy and bulky, the container for the water and solution is super small. It is so gross cleaning out the receptacle if you use the steam part. The only brush that works decently is the pet brush. It does not get anything in the corners. I feel like it pushes the dirt away with the fan instead of sucking it up.

Pretty powerful vacuum. I wish it was easier to replace the brush head but overall good vac.

Now we don’t have to fear the reviews that state that this vacuum is sometimes unreliable.

Absolutely love the geek squad for vacuums, they are pricey and I hate when one part breaks, that is normally plastic and not repairable. That’s why I’ve always gotten geek squad on my vacuums, not even worth the hassle of not having it.

Very effective and fast services. They are very helpful and knowledgeable.

Good deal just to cover the batteries. I dont always get this but this was worth the price.