Customer Ratings & Reviews

We used out protection we purchased to replace a Dyson that stopped working as intended. This was a super easy process and worth the money, in my opinion.

Excellent customer service every time I shop in store and need help.

you would think for the price, the vacuum should last forever, but like everything, they do break. I have had to use my warranty twice and it was simple to execute. I just took the vacuum to the store and they replaced it on the spot.

My phone was fixed it looked brand new I also brought my iPad also was fixed great.

This protection plan was used to replace a vacuum that had gone bad. Employee helped me out big time! Got me a better vacuum I liked much more because the one I was trying to replace wasn't being sold anymore. I love my new vacuum so much more than my older one. Thanks so much Best Buy/Geek Squad!

My items were insured for 5 years, but broke down within three years. Replacements of took only a few minutes at the store at no cost thanks to my GSP.

For items that are super expensive, I always get the Geek Squad protection. If they can not fix a broken item, they promptly refund the purchase price so you can replace it. They are not the quickest, but they are reliable.

I have used geek squad in the past and they have been able to help me.

The protection plan is a must & well worth it! Be sure & grab yours now!

Haven't had the need yet to use the protection plan but like the fact they have a 3 year protection plan for a good price

I always purchase the warranties because Best Buy has a hassle free policy. I never have a problem returning, replacing or being refunded for a product I buy the warranty for

Excellent option, I will Advise to purchase Geek Squad Protection for every item you buy at BB

I recommend this product is very very good I like I love it

I just told my buddy you know we’re getting old when when you’re talking about vacuums you bought your wife and now here I am reviewing it lol…. But I had to. My wife LOVES this vacuum! Self cleaning, super powerful, she rates it 100 out of 10! Great appliance! Great protection plan. All-around A+ HIGHLY recommend!!

Always respond to each issue I have, the people were amazing

My robot is a good duster. Of course it doesn’t do an immaculate job and can’t get all the nooks and crevices. Overall I appreciate the dust it helps pick up & I don’t have to sweep daily anymore which gives me time to tackle another thing. The bad side is the robot doesn’t always connect to the charging base so I have to place it on manually after I notice it didn’t sweep that day & I do clean the charging areas w/a me clean magic eraser.

Makes keeping device up and running an ease They are friendly and very knowledgeable to get you repaired

Very useful and helpful in case something were to go wrong.

The egent did good work they installed my tv fast and did a good work

Glad we had it as after 1yr our Roomba died. I have purchased the added perform Best Buy’s in the past and they have been great. Would recommend.