Customer Ratings & Reviews

very reliable and worth the money! do not hesitate to pay extra for this as it's worth when you needed it and you'll never know when!

I usually don't by the extra protection but did for our robot vacuum because of fear of damage from dog soiling. Did not have a problem with dog soiling but our unit stopped working about a week before our protection ran out. With no problems Geek squad replaced with brand new unit. Very happy with this protection plan.

works great saves a lot of sweeping only thing is if wifi goes out

I delivered the Hard Drive to the service desk, after a quick review of my problem, I was informed when the Hard Drive would be ready and the cost to me, if they were successful in recovering the data. The recover was 97% successful and it was done on time. I am very pleased with the result.

Geek squad made returning my vacuum easy. It was no hassle.

Always makes returns/repairs extremely easy with no hassles.

I'm so glad I added protection to my Dyson vacuums. I own two units and both have had battery issues within the first year. On both occasions I returned the vacuums to my local store and they just gave me a new unit, no questions asked. I thought maybe they'd be sent out to be serviced, but I was happy just to get brand new units.

Hope do not have to use it :) Dyson is the best product ever. But in case I need service, I trust in Geek Squad. Puerto Rico has to change the way of getting in touch with them.

A little pricey, but the value and piece of mind you get from Dyson products is priceless

Had it for over 3 months and it still runs great. The best feature is the hair pickup container, no more hair getting caught up by the roller, it now goes in its own compartment and it's easy to remove.

When we ask question about the old earpod ,if they can fixed ir not , the Geek Sguad agent explained and is more than the price of the new earpod ,so he recommend to buynew one .

It is one of the best vacuums I have used! Makes it extrememly easy to clean up cat fur that gets on the floor, and the attachments really help with cleaning the sofas and other furniture. Would definitely recommend!

I purchased this unit for use at work and knowing the abuse it is going to endure…having this additional protection is good peace of mind!

Always get geek squad protection it does not go to waste. Best Buy and geek squad team is always helpful when addressing issues that are covered.

Great service, they heard me out on the problem I had with the vacuum. They recommended that it would be best to upgrade since the model I had was an old one. The transaction to the new product was smooth with them.

Very efficient...great suction...lightweight...very happy

Better safe than sorry. If anything happens to your product, you're better off having this plan, so they could either repair it or just replace it without spending extra money for another product.

If you can afford it, then it’s worth the value. The protection plan allows you to pay a lower and more comfortable price to protect your consumer goods. I think it’s worth it! Why? because you always want to invest and protect all your products as well as your peace of mind.

This is one feature I always have with any appliance I purchase. I have used a warranty several times on various products large and small. It may seem like a lot of money at the time but it's better to spend it up front than after have to buy a new item at full price or try and find a repair person.

As stated in an earlier review, I have used the warranty multiple times with different items and Best buy has always stepped up with no questions asked and given credit for a replacement.