Customer Ratings & Reviews

Excellent coverage! My sister recommended it. Haven’t used it but looks really easy to set up claim/service. Never had an issue with my previous claims. Confident about this product.

Honestly the best protection I’ve come across couldn’t be easier they either fix it or replace it. I’ve replaced vacuums, iPads, and appliances. When you have the protection your stress free.

I had a problem with my vacuum and since the store couldn't fix it and didn't have a replacement, they gave me another option.

10/10 warranty so easy to do in store, employees nice and quick service

Worth every penny. Don’t get left with a busted new(ish) item. This put my mind at ease knowing that if something happens than I’ll be covered

Works great on hardwood/laminate, carpet and tile floors. I wouldnt use it on rugs, its sucks up A LOT of the fibers. There might be a separste attachment sold separately for that. Love the laser light too, so helpful.

Hopefully I don't need to use this. But they have been great at the store whenever I have had problems with any items

I bought this to replace my Dyson one. They are all about the same...don't work that great but work enough to keep for it's convenience. Don't like that there is no hanger/spot for the additional pcs but for the price I guess it's ok. Most are way too expensive.

So grateful I bought this! My Tineco Floor One S3 (had for almost 2 years) broke & thanks to geek squad I got a full refund/store credit! Will never buy another item without protection

I live by this protection plan!! If you have children, please by the protection plan. The games will break and the manufacturer will not cover it. The games cost too much not to ensure. I’d rather pay a small deductible than the entire price to replace a game or fix a game.

Have had it maybe a year or less and I havent used it in months. Truly a waste of money. It is very heavy and bulky, the container for the water and solution is super small. It is so gross cleaning out the receptacle if you use the steam part. The only brush that works decently is the pet brush. It does not get anything in the corners. I feel like it pushes the dirt away with the fan instead of sucking it up.

I Love my Robotic Vacuum as it does a good job of cleaning my floors with very little effort on my part but emptying the dust bin. I have not used the floor washing system although I did purchase the washing pads.

I always but best buy protection plans! It’s easy to file a claim and I have never had issues. Get the plan because it’s worth the price!!

This unit is very powerful and practical. The versatility of the unit cones in handy when cleaning all over the house, evn the car. Worth the price!!! Only drawback i can say is the lack of storage for accessories.

Great protection, had an issue with my vacuum and Bestbuy replaced it with a newer vacuum at no additional cost, would recommend their coverage services.

Good warranty for products. Easy to understand what the warranty covers.

If you are buying a >500 or more Best Buy product, you should buy the geek squad insurance in order to enjoy it with the secureness of having a back-up in the case something goes wrong.

I love geek squad my vacuum stopped working I brought it and they had me pick out a new vacuum and I was out of there in 20 mins no problems!

Worth it to have 2 years of protection for my iRobot.

Purchased this plan as part of a new cordless vacuum purchase. I've had these plans in the past and I've ended needing them so I've been fortunate. They're awesome when you have something go wrong with the product. I'm very happy with this product.