Customer Ratings & Reviews

I had a problem with my vacuum and since the store couldn't fix it and didn't have a replacement, they gave me another option.

I Love my Robotic Vacuum as it does a good job of cleaning my floors with very little effort on my part but emptying the dust bin. I have not used the floor washing system although I did purchase the washing pads.

Great protection, had an issue with my vacuum and Bestbuy replaced it with a newer vacuum at no additional cost, would recommend their coverage services.

purchased the Geek Squad Protection for my Animal Ball 2 vacuum and drive motor broke in less than a year. Completely replaced the vacuum with a new one, no hassle. Only complaint, had to repurchase protection for the new vacuum-- remainder of protection plan does not roll over. The new plan was more expensive for less time.

So grateful I bought this! My Tineco Floor One S3 (had for almost 2 years) broke & thanks to geek squad I got a full refund/store credit! Will never buy another item without protection

This unit is very powerful and practical. The versatility of the unit cones in handy when cleaning all over the house, evn the car. Worth the price!!! Only drawback i can say is the lack of storage for accessories.

I love buying things from Best Buy, because it gives me the added protection of replacing my items if anything goes wrong with it. I bought this for my brand new Dyson Vacuum, for peace of mind in case anything goes wrong (the vacuum was over $500).

Purchased this plan as part of a new cordless vacuum purchase. I've had these plans in the past and I've ended needing them so I've been fortunate. They're awesome when you have something go wrong with the product. I'm very happy with this product.

Hopefully I don't need to use this. But they have been great at the store whenever I have had problems with any items

It keeps the carpet clean, it does have to be cleaned right away, if not, it will leave a lingering smell

If you are buying a >500 or more Best Buy product, you should buy the geek squad insurance in order to enjoy it with the secureness of having a back-up in the case something goes wrong.

10/10 warranty so easy to do in store, employees nice and quick service

I always but best buy protection plans! It’s easy to file a claim and I have never had issues. Get the plan because it’s worth the price!!

I’ve been using my back in for about three weeks. I’m super great on hardwood and carpet always bought the other models. This is probably the best one ever.

I love geek squad my vacuum stopped working I brought it and they had me pick out a new vacuum and I was out of there in 20 mins no problems!

I always purchase an extended policy on complex mechanical objects or electronics. I have had good experiences with Best Buy policies. They avoid complex rules and keep purchase records with your phone number.

Great had this for previous 600 series but policy change seeing if repair vs replacement hopefully won’t have issues if I7 series has issues.

Love the Geek Squad. I was in a panic when my computer got hacked. I immediately brought it in to the Geek Squad they went to work and made sure I was protected.

This service is definitely worth the money! We had the protection plan for another cleaning robot. And all I had to do is bring the non-working machine and it was replaced it with another machine that was equal to or less than what we purchased the 1st machine. We did not have to spend another dime on the new machine.

Have had it maybe a year or less and I havent used it in months. Truly a waste of money. It is very heavy and bulky, the container for the water and solution is super small. It is so gross cleaning out the receptacle if you use the steam part. The only brush that works decently is the pet brush. It does not get anything in the corners. I feel like it pushes the dirt away with the fan instead of sucking it up.