Customer Ratings & Reviews

Love the Geek Squad. I was in a panic when my computer got hacked. I immediately brought it in to the Geek Squad they went to work and made sure I was protected.

Must purchase with every technology item very useful

I love my dyson, thus model Is super lightweight and great for hardwood floors but make sure you get the protection plan because my last one stopped working they sometimes get clogged and are hard to clean

Great had this for previous 600 series but policy change seeing if repair vs replacement hopefully won’t have issues if I7 series has issues.

Best Buy honored our previous extended warranty with a single question or concern. We bought anothet item and did not hesitate to purchase the extended warranty

The convenience of not needing an entirely new purchase because I have a protection plan makes a HUGE DIFFERENCE. Do yourselves a favor, invest in the protection

10/10 warranty so easy to do in store, employees nice and quick service

I’m so glad I have purchased geek squad on my products. It has been such a great service and I don’t think I will ever make a purchase without it.

Haven't had to use this plan yet, but Best Buy's protection plans are the best. I always purchase them. They are easy to use, I don't have to register my products. If my covered item breaks, I just take it back to the store, they use my phone number to look up my account, and the product is replaced. Love it.

Best buy Case ID: 2202435300273 I am getting notices of outstanding amount of Best Buy credit card but I am not paying monthly installment in Best Buy credit card because when I bought irobot Roomba 10Max robot vacuum, after few days the robot was not working .

Haven't had to use this yet except brought our vacuum in once and they just told us to clean it better to keep the pieces from getting stuck. We buy protection for most items and have had to use it several times for replacement and its an easy process.

It keeps the carpet clean, it does have to be cleaned right away, if not, it will leave a lingering smell

purchased geek squad protection for dyson vacuum-- the drive train motor broke and Best Buy replaced with a new model with no issues. Only complaint: once you get the replacement the new product is no longer covered and you need to purchase another plan (the cost went up and was for less duration)

Good warranty for products. Easy to understand what the warranty covers.

We have used the Geek Squad several times and are very happy with the results. I have purchased many things for new house including kitchen appliances, TV's and iRobot cleaning systems. The Squad has always been there to assist me as I always add their coverage

If you buy big ticket items you know can possibly ware down or break, then you should really really really consider getting this added insurance. Worth it.

Great for any equipment you buy from here best warranties the business

5-Year Accidental Geek Squad Protection was a good low cost deal to cover almost anything that can happen to my hand held vacuum. I had it on one brand and after a year pretty much no questions asked they gave me my money back and I used it toward another hand held vacuum.

Always get insurance for items like these because the company realy has great return policies

Have had it maybe a year or less and I havent used it in months. Truly a waste of money. It is very heavy and bulky, the container for the water and solution is super small. It is so gross cleaning out the receptacle if you use the steam part. The only brush that works decently is the pet brush. It does not get anything in the corners. I feel like it pushes the dirt away with the fan instead of sucking it up.