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Customer reviews

Rating 4.7 out of 5 stars with 8911 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 8,911 reviews
  • Rated 5 out of 5 stars

    Ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never had to use this service as I find most items are worth keeping or not.We usually keep or return are purchases.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not do without my Geek Squad Replacement Plan. Protects my purchases so I do not have to buy a new product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta have geek squad when we purchasing anything expensive at Best Buy just for the safe side in case something happens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    profesional and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice service fast and profesional I like this !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I had to get this warranty without spending extra.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought the warranty with relief. The other hard drive I brought broke, I had to get the replacement with few extra dollars with another warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 year product Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a problem with any item under the warranty plan. Staff is always prompt and easy to exchange or fix any product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped when a Panel on Computer Broke

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to use this on a computer when the panel broke on the screen. It was sent out and came back within 2 weeks better then ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great piece of mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad services have always been supportive and reliable! Get this for some piece of mind on your electronics purchases!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great thing to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great thing to have I have found buying the geek squad replacement plans and their services to fix things are outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection. The best that money can buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection. The best that money can buy. I almost always get the geek squad protection. Its come in handy plenty of times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved a lot of headache

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan Saved me a lot of headache, i needed a new one after i spilled water on my key board was able to get a brand new one is store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My monitor decided that it didn't want to work anymore. BB replaced it with no questions asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Canon Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The print quality is nice, but it runs out of ink to fast compared to other printer I have had; such as the Epson.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy to have this deal. You can replace your product when something wrong or when it break or something like that. I buy it with all my product here

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a warranty for a headset I purchased had to use it 10 months later no questions ask

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How nice not to have to go to the store to buy expensive ink. They keep up with how much ink you have used and send it automatically when you are low. Great service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad warranty is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad warranty is the best i town and i will recommend everyone to buy a warranty whenever you buy electrical gadgets and electronics from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service that I have used before.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased the extended warranty on products from this store before. It was particularly good for my daughter's laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase this when I buy something expensive if it’s an option. You never know what could happen so it’s great to have as a pack up plan

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    stuck keys 8 months of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard has been working fine for my high school student until now. It made it from September to May of a school year and now 2 of the keys don't produce the letters. I am glad that we got geek squad protection because I plan to take it in for an exchange. I would recommend the product only if you keep up with the warranty coverage and can replace it when needed. The case has protected the iPad and it is great that the case holds the pen. My student lost one pen with a different case that didn't have a holder; expensive loss so we purchased this case to keep up with the pen. It is nice that the keyboard and the iPad can detach and the overall design is good. At the time there were very few cases available. Perhaps investigating other options?

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi, BusyCOMom. Thank you for taking the time to provide your thoughts on our Geek Squad Product Replacement plan. Though it's disappointing to hear of any issues with your equipment, I love that you have found value in the plan and are planning to take advantage of that. We're always here to help, so if you ever have any questions you may feel free to reach out to us at 1-800-433-5778.