Customer Ratings & Reviews

I ended up returning the product but I have purchased this warranty for multiple products and I have even had to use it to get a product replaced and the process and service was excellent!

Got this warranty because appliances seem to always be the first to break down.

They will either fix the issue with the device or they'll give you a new one up to the same value whether it's the same one or different.

They will either fix the issue with the device or they'll give you a new one up to the same value whether it's the same one or different.

If you are spending more than $500 on equipment you need to get the geek squad protection. If you have an issue they are prompt to assist.

The fact that I can bring another computer for a free check up was reason enough to say yes! I have a couple of laptops because of my work lifestyle so this was a total hook-up for me.

I have always had a love hate relationship with printers. They looked at the problem and without hesitation, replaced with a new one. Thanks.

I have had several occasions to use the services of the Geek Squad. All have been met with great expertise and good customer service. Thanks.

I've not had any issue with the keyboard I got protection on but if I do being able to exchange it is worth the extra 10 bucks, its great to have that peace of mind.

I’ve always purchased this and has worked well and exchange made as promised recommend this for sure

I have had to use the Geek Squad before for items I have had technical issues with and their service has always been fantastic and saved me lots of money in the long run.

Geek Squad is great. They have helped me numerous times with my computer. I have called and they are always friendly and courteous.

This is great it’s great knowing that your devices are protected amazing service amazing plan.

I have always purchased geek squad protection! It comes in handy when things happen out of the blue!

My printer was not printing not all words printed issues with ink but because I bought extended warranty I got a new printer very happy

Haven't used it and hope I don't have to but would recommend it since I don't have luck with printers before warranty runs out.

The best way to make sure your device will last as long as possible, if something goes wrong they will fix it or replace it

USELESS. WASTE OF MONEY. I spent my 2 days off talking to and getting transferred to multiple agents and still had to repeat myself over and over and over again. One of them even gave me a bogus Case Number, probably just so he could hang up the phone. The other agents just didn't know how to help me with my printer issues. If you live on Maui, Hawaii, USA - do NOT buy from Best Buy and this Geek Squad 4-year Product Replacement scam. Since there is no Best Buy store on Maui, they expect you to take a flight to Oahu with your printer to take it to their store branch so you can get it fixed?!? Like seriously?! Do you know how stupid that sounds? So now this agent from Guatemala sent me "return label" so I could just get a refund instead. But guess what?!? Best Buy had the audacity to return back the heavy printer back to me in the mail with a refusal note of everything. Wow!! What kind of customer service was that?? Who trained you people?? No more BEST BUY shopping for me EVER!!

Got the geek squad replacement insurance for my college student printer. It’s was very affordable. Less than 10 dlls for 4 years.

Brought to ensure if anything failed, it was covered. So far, customer service has not been required, Got another year. Thanks.