Customer Ratings & Reviews

The sales rep made an excellent choice for us!!!!!!

Purchased this for my 12 year old sons Chromebook and am pleased to admit I've never had to use service. I do have friends that have and they've raved about the fast service and very knowledgeable staff. I think this is worth the value for those just-in-case moments. My 2 year plan actually expires in next 30 days, so I'd also highly recommend an Chromebook purchase. Great peace of mind knowing Squad is available. With prices of today's technology and gadgets, better safe than sorry :-) I'd definitely recommend adding to purchases. Plus you don't have to keep up with paperwork, Best Buy tracks for you within their system.

What can you say about the Geek Squad. I have never had an issue that they didn't fix or replace. There are 2 main reasons that I buy everything at Best Buy! First is the Geek Squad. They stand behind everything and I can't tell you how many times I have used them. Second is the lowest price guarantee. So, I figure out what I want, look it up on the internet to find the lowest price, and then go buy it at Best Buy so that I can get the Geek Squad protection. Due to the amount of times I have needed it, I get the protection on everything I buy. Well, if something is less than $50, I don't worry about it, but for anything else, I don't understand why someone wouldn't get it. They surpass the warranties of any other store I have tried. I would recommend Geek Squad for any purchase of value!!!

i always get protection plans to cover my products. It makes me feel at ease to know I have the back up. Geek Squad always comes through

My two year old printer broke and because I had this insurance I was able to pick up a new unit for free! Definitely ended up being a good decision for me!

They are quick to always assist me with any issue I am having with my computers, its a great service to join

Got this as a peace of mind. Haven't used them yet because there hasn't been any problems with the product I bought, but I know I'm in good hands.

BEST BUY above and Beyond Replaced HP printer Good

I have been nothing but happy with this headset. I use it to game with my husband and his sisters on the weekends and it has great padding and is extremely comfortable, meaning that I can comfortably play for hours without feeling the need to stop to "rest" my ears or let them breathe. The controls for volume, mute, and power are big and easy to activate without searching or thinking, which keeps me in the game. And, while I'm no audiophile, the sound quality seems excellent. The only potential drawback I've run into is that, depending on your head's shape, the headset might slide forward if you look down quickly. I have had this happen on occasion, but my husband complained about it a lot when he tried it out. Overall, I would buy this headset again. In fact, I have.

I NEVER get anything from Best Buy without the Geek Squad warranty. We've used them several times, and 3 times they have replaced TVs that couldn't be fixed or had been fixed too many times. Tip: get some scotch tape and tape the receipt to the back of the TV. That way you won't lose it.

So far, I really like this printer. I replaced my HPs with Epson Work Force Pro - WF 3820. The ink cartridge price seems slightly better. Most of all, the fast-printing capability on this lesser expensive printer is phenomenal, and the Duplex (2-sided) printing works great.

I must have on any new device that you spend decent money on.. This warranty came in handy on the printer that was replaced because it broke and was out of manufacturer warranty.

This guarantee and protection for your purchases, at an excellent price

Hard to say goodbye to our over 5 year old printer that was a great printer but, due to a hurricane dropping a tree in our home and us unable to get to the copy machine, the inkjet printer sat for months and the ink dried up in it. This had me considering a laser printer so, I bit the bullet and got one. Now, for 4 years, I'm worry free. I know I'm protected if this copy/printer has any issues. I've had electronics go out on me within only a few weeks, months and a year. The only time I didn't get a protection plan was for the one a couple of weeks. I even threw the receipt away! Lesson learned!

My printer always jams and gives me issues. This protection plan helps to get a new replacement immediately.

The return policy is fair and Best Buy has never given and issue to replace a part yet. I have returned things for as simple as the headset ear piece cracked and is falling apart to more complex things as The pc is having odd issues. Best Buy has never given me or anyone i helped trouble. The only issue is stock alot of times you will buy a headset mouse ect and go to return it wanting the same product you fell in love with and find out it is no longer carried. It can be bit upsetting if you fell in love with an item that you cant get that item back less then a year later in some cases. Other then this though its a great program. ( ps the stock thing is really not Best Buys fault its just a nuisance when it happens they are very accommodating to try and help though)

For the price for a four year replacement option plus any questions and help needed along the way on the printer I bought then based on prior printer feel it was an easy decision as I’ve yet to have a printer last four years without issues and replacing it.

I would never buy another printer without this 4 year warrantee/Geek Squad replacement. Any time I've ever had any question or concern, Best Buy has been supportive! They set up my laptop in no time at all, replaced my printer with no questions asked. Very helpful.

Elvis is only the go to guy at geeksquad everyone else makes things worse

Needed a good printer with quality color and no connections. It was easily found on line and on sale. Made my purchase and agreed to geek squad extended warranty Very pleased with the quick delivery. Thanks BEST BUY