Customer Ratings & Reviews

I recently used my Geek squad service to replace a GoPro Hero 7 Black. The audio adapter was not recognized by my device and I brought everything to Best Buy and in a matter of moments they confirmed why I was returning it and I had a brand new GoPro hero 7 black in package with the option to get another year of geek squad service for another year. I happily purchased that coverage and I definitely feel a sense of security knowing that as long as they have a device in stock for the next year I can bring in my device and have it replaced.

Listen do yourself the favor and buy a Best buy warranty. When my 55-in Samsung television started acting up they came right over and take a look at it when they didn't have the same model to replace it with the simply a refunded me the money and I was able to go in and put it towards a new set. It was very easy process and I definitely recommend getting it will worth the price.

I haven't needed yet bought it incase I have any issues with it great printer

Absolutely love this printer I would recommend it very highly for anyone. Looking for a high end. Printer with a great price.

[Employee of bestbuy] Excellent service from customer service! Everything is done meticulously.

This was worth it while I had it. I do not think the yearly charge was worth it. If you do not renew you lose your warranty

Technicians are very knowledgeable. They are always very professional and respectful. I appreciate their willingness to help. Thank you Geek Squard for your time and consideration.

Geek Squad, I think of these miracle workers as hero’s on every encounter. So worth the price and what can be done to help you tremendously.

This 4-year replacement coverage is for my new scanner & just cost a few dollars. Bought the coverage because the scanner function didn't work on my 1-year-old printer/copier/scanner which was just out of warranty. Tech support diagnosed it as a factory malfunction of this device's scanning function, but I'd let it go 1 week too long before getting help. My fault. Won't make that mistake again.

The printer is one the best for hard home use, it prints really fast. The remote UI configuration is really cool, its only hard to configure since there is not too much documentation to configure the address book and be able to get the emails out. have use this printer for 1Y without any issues.

I had bought a printer and added the protection onto my purchase. Let me just say, that was the best thing that I have ever did. They were super helpful and I was able to get my problem fixed asap.

Geek Squad repairs, fully covered. Quick response. Quality repairs. Easy scheduling.

I have never trust any other stores warranty. I always tell people when you buy something from somewhere else, go to geek squad and get a warranty on it. Geek squad has never let me down.

Feels great to have a reliable source of service, would recommend using the Squad for all your tech needsm

Purchase this warranty is well worth the money. You definitely won’t be sorry

I purchased a 55" LG tv two years ago and the screen had a very small scratch after moving. The scratch turned out to be a small crack and spread. 6 months after I bought it I was throwing it out. That was my only purchase I made without a protection plan and I will always buy it from now on. Having the Geek Squad protection makes me feel calm and reassured that if any unpredictable issue were to damage my electronics they will be fixed or replaced and not destroyed like my tv. In my opinion everyone should opt for it. Spending a few extra bucks is significantly better than spending another couple hundred bucks to replace an item.

Agent great im a senior in my 70s was helpful looking now want bk up camera

Piece of mind for a great price. Hope I don't need it but it's there just in case.

I haven’t needed service yet, but bought it as a safeguard for my new Epson Printer ET-3850.

Why would you not add the protection plan!!!!! I’ve had so many products replaced for free because of these protection plans!!