Customer Ratings & Reviews

The Geek Squad service is an added value to my purchase.

Work great happy with my printer saeman very helpful friendly and kind and answer questions i will be back

I haven't used it on this yet but they've been great in the past. When I need them I'm sure they'll be able to help.

Great customer service helped get me a replacement quickly even with my 2 kids running around!

Worth it . Geek squad is there to figure it out . If you can’t

I'm so thankful we purchased this. The manufacturer warranty ran out, and about two months later the scanner quit working. My local Best Buy told me to go get another printer off the shelf! So easy!

Fortunately, I have not had to use the warrantee but I purchased it for peace of mind. The Epson I purchased less than a year ago died and I was not willing to go with the cost (shipping) and aggravation of shipping back to the factory and waiting for weeks to get the problem resolved. With the warrantee, I can walk a defective unit into my local Best Buy and be back in operation in hours instead of weeks. I don't usually buy or recommend extended warrantees but my recent experiences with printers dying too early make this a suggested expense.

Online agents 24/7 service. They remotely fixed a printer problem at midnight!!! That’s service.

The geek squad is able to answer all questions And they are very knowledgeable

I purchased this extended warranty from Best Buy/Geek Squad just in case for my Brother-MFC-L3770CDW Wireless Color All-In-One Laser Printer. I haven't used the extended service agreement because the printer has worked so well. But it's good to know I have a back-up. Thanks Best Buy!

I have a problem with my printer. The person who help me, give me the best solution at my printer problem

Geek squad is always helpful, attentive and resourceful for all my tech needs. Definitely a must have subsription.

The agent connected my tv and did a great job. He showed me different things on my tv.

This is a must for your electronics. It gives you a peace of mind. This is a hassle free warranty!

Professional and equipped to handle situations when come up.

Fortunately haven't had to use yet, but based on previous experience, I expect NO problems.

They recommended my Samsung curved monitor and I absolutely love it thanks guys

My original purchase failed after one plus years and was replaced by the same model without any problem. However, the replacement also had an issue and was also replaced for credit towards another brand that had the same features. However, I did have to purchase the extended warranty.

Been using geek squad and protection plans for years. I get it on everything I buy because it’s worth it!

I generally shop at a specific Best Buy store and have found that each Store Manager establishes a Customer Service culture. I have never had any issues with getting what I was told was in the service plan at my preferred store. However, I didn't have the same experience at another store whose management and employee's customer service reluctantly or didn't want to honor the terms of the agreement or Best Buy's policies. When I called Best Buy's National Customer Service a representative advised me that Managers exercise their own discretion on defective items, returns, etc.