Customer Ratings & Reviews

I don't usually purchase extended protection plans, but I think this is a really good value. My last TV lasted 2 months after the manufacturer's coverage ended...never again without extended coverage.

Geek Squad is absolutely fantastic with support and replacements, they've been on top with every issue I've had, either providing store credit or offering a complete replacement with no charge.

I love geek squad… it’s always good to have to cover your expensive electronics.

Geek squad is a nice perk, if something’s wrong they don’t mess around and waste your time. Any time I have had issues I’ve been able to exchange devices without any hassle. Definitely recommend!

Excellent product we love it and customer service is very awesome and helpful

The service with geek squad I would always buy. The ease of use and the knowledge backed by fix or replace is excellent. I had to dock them though with the Corona virus they made no concessions. They couldn’t come in to do any work for 5 months and counting but wouldn’t extend or discount. Sure we were covered but when you’re in high risk and keep everyone out... a tv or computer is not critical. They should have given some courtesy ... free money for them for 5 months. Recommend only under normal circumstances.

I have purchased warranties before but other products don't have the 4 years!!

Although I have not need to use Geek Squad for my newest printer purchase, the price was right to cover the printer. I have had to call them 3 times for my lap top and each time they have been really helpful and I really like the way they understand I am not technologically minded and explain all the different steps so that I can understand. Well worth the extra few dollars for peace of mind.

This is a great deal on printers. It's not worth replacing the ink so u just buy new printers for a few bucks i can just get a new printer in a few years.

For the price of the warrenty it isn't worth mot getting it. One less thing to worry about. Also one of the best priced warrentys available

I had to wait a long time to speak to an agent which caused me to forget a couple important questions; but I don't mind calling back because I was so pleased with how profesional they were on the phone. I hope I can use my rewards points in time for purchase!

Geek Squad Product Replacement is just simply a NO BRAINER for any Best Buy product that will have regular use or has a “price point” that you want to yourself from having to spend again during the time it’s protected! Biggest thing you have to do...is not do anything malicious to the product...and it’s protected!

The agents at geek squad were super helpful, and got me everything I needed in a very fast manner. Thank You!!

Geek Squad definitely has room for improvement both in customer service and skill set. Have always managed to get me issue resolved but not timely. Geek Squad team members need mentoring by senior staff for customer service and improving skills. Computer based training should be implemented and be mandatory for the entire Squad team. The CBT must have a test at the end of each section to that senior staff can measure skill improvement. I would recommend to a friend hoping the above recommendation will be implemented.

The agents installed it quick, and connectec all my devices very professional

I love that Best Buy has Geek Squad, and that Geek Squad offers extended warranties! This give me peace of mind knowing should anything go wrong all I have to do is reach out to Geek Squad and they will come out and fix or replace the issue/product.

Awesome!!! It good and great at the same time Geek squad helps you get everything ordered in order in my office

Highly recommend customers to purchases item from best buy. The staff is willing and ready to assist with any issues you may have buying or returning items. I frequently shop in Freeport location.

THE AGENTS INSTALLED MY TV AND MOVED MY OTHER BEST BUY TV PURCHASE TO ANOTHER ROOM. THEY ALSO RE-PROGRAMMED MY REMOTES TO GET EVERYTHING IN SYNC. I'M COMPLETELY SATISFIED.

Obviously and fortunately I haven't used the protection service I purchased for my printer because everything's fine. But I keep loyal to Geek Squad services and protection plans since like '05 or '06 because they really are the best, and best value.