Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 11088 reviews
(11,088 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 3 out of 5 stars
good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this product was reasonably priced and lived up to expectations
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Total Tech support is not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but problems with the total tech support. If you need to use them then you will wait on hold for hours and be transferred from person to person. You will also not be able to understand what the people you speak with are saying as they are not in the United States and have trouble also understanding you.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 3 out of 5 stars
Best Buy protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a product replacement program. Can’t say much about it!
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Hope to not use this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's cheap insurance. You but insurance and hope you don't need it.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully I don't need to use it. But price is good. Good purchase
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good to have but not need. Problem is that it is expensive
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Peace of mind goes a long way especially with tablets these days.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive to pay for every year but worth it for the first year or if you are buying a lot from Best Buy.
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Simple printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the printer, the paper loader did not work.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use this yet but feel better knowing I have it.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Works descent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like it doesn't detect everything especially programs
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
They never keep promises, no reply to messages.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's unbelievable that they don't know what's happening to my Asus Zen book, laptop. It's factory defect (Thunder bolt controller) and they estimated 2 weeks to repair and get back to me. For 2 months, I called them and managers don't send me any reply to status of repair . Whole management is screw ups. If they lost my new laptop I wonder what excuse they use for not notifying me in first 1 or 2 weeks.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. If you're still waiting on the laptop, we'd be happy to look into this for you. If you have already received it, I'm incredibly sorry for the delay and hope we can better serve you in the future.
Rated 3 out of 5 stars
Havent used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Luckily i have not had to use this service for the printer
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Sound goes out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd one we replaces in about 3 months.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
Will use if I need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I won't use this service until I need it. Glad I got it.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
2 year warranty is OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This warranty works best for those that really prints a lot
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Value add?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I question the value add to buying this. Most electronics failure happen within their first year which is under the manufacture warranty. Also, you have to consider what you are buying if it something you area truly going to have that long and if it that valuable.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thankfully I have never had to use these services.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy replaces the product if you need it to be replaced.
This review is from 2-Year Geek Squad Product Replacement
I would recommend this to a friendRated 2 out of 5 stars
Dont get it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont work some devices.. still would not replace phone.. had to still take it to the carrier to have it fix
This review is from 4-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend