Customer Ratings & Reviews

Geek squad helped me figure out I just needed ink for my printer.( new printer) They were very helpful. I am so happy to have someone competent to call when there is a Robles with my equipment. Thank you Geek Squad

I love geek squad… it’s always good to have to cover your expensive electronics.

The product replacement is an absolute must have for all parents who buy gaming or electronic products! I've had to use it several times to replace headphones, gaming remotes, etc. I feel absolutely relieved that when something stops working that I can bring it back with no problems, and not pay full price for another one.

So far it’s been good. I haven’t had to use the warranty yet, but it’s there if I need it.

I get the Geek Squad service knowing that I will never use it. After two years, it is probably cheaper to replace my personal item if it breaks than getting a new Geek Squad contract. I would rather have it and not need it than not have it and need it

I get the Geek Squad service knowing that I will never use it. After two years, it is probably cheaper to replace my personal item if it breaks than getting a new Geek Squad contract. I would rather have it and not need it than not have it and need it

Great insurance! It's a must for any expensive purchase. The benefits of the Geek Squad Product Replacement program far outweigh the cost. Best Buy is very good when it comes to service and support, that's why I keep coming back to Best Buy!

I think the price was right. But I am not able, at this time, to review the protection since I haven't had to use it.

I usually do the repairs myself if its a computer but like many printers some can be a bit temperamental an when it being used for a small business, its best not to have to worry about replacing it if something goes wrong, geek squad customer service will help making the replacement/repair process as painless as possible.

Good warranty will always buy with Best Buy ! They hold up there warranties !

I love geek squad protection. I add it even with my Apple products. They never give you issues and if they can’t fix it, they replace with a new model.

Unfortunately, we have had to use the product replacement a couple of times. We were very impressed with how easy it was each time. We were prepared for a battle when doing the first return but were pleasantly surprised when the return/exchange went very peacefully. Thanks!

Best service there is! They are awesome at what they do and will get the job done in a timely manner. They had to switch out my printer as well as fix my laptop.

I had a very short wait in line before being addressed by a very knowledgeable and helpful person who respected my ignorance of IT and electronics in general. She was courteous and extremely user-friendly.She offered me options and responded to my questions in a simple and knowledgeable way. This was a pleasure and a blessing to me.

It's such a shame that you have to buy insurance every time you buy a new product for fear of getting a lemon. Products should meet the manufacturer's life expectancy. But Geek Squad Protection is so affordable BB makes it hard not to insure a new product.

Get the protection plan on all your electronics. The plan usually last longer than the product. And they will replace it with a new one the same day if you can pick it up.

[Employee of bestbuy] Geeksquad is so good. If it doesnt work they replace it entirely. Super fast. They do it in-store for small items. 100% recommend over Total Tech

Ink does last a very long time. Would also always recommend a protection plan for all electronics.

As long as this warranty remains the same it is amazing. I’ve had hardware that I’ve purchased with this warranty any issues for example headphones start to crackle I can just walk right in and replace them for the same product or an equal value product no questions asked it’s really a good warranty I highly recommend it.

The gentleman that was sent out to install and the televisions were very good they knew what they were doing there quite professional and help me out. Very good people I enjoyed the Geek Squad people a lot I trust them.