Customer Ratings & Reviews

TOP SERVICE as always - we love the Geek Squad, they keep us senior citizens up and running. I had a problem upgrading to Windows 11 and Michael spent the time to find out why. And now my computer is current once again!

Our printer broke from our move. We were able to get in-store credit and get a new printer through the Geek Squad protection.

I depend on Best Buy’s to make a defective product right, I am Thankful for Best Buy’s, Thank you .I Tell everyone about how great and dependable you all are, you make my life so much easier, when I have a question, you have the answer, I am very proud to be a Best Buy’s customer and I give you all the highest rating of any company I have default with, when you installed our Large TV you were fast and efficient and knowledgeable, keep it up Best Buy’s, One more thing the Ocala FL Best Buy’s the people are so friendly and they don’t hesitate to offer you help, definitely try them out.

I had to use this service once when I brought back a very expensive rug shampooer that had quit working 3 1/2 years after purchase. Best buy (Geek Squad) took it back without any problem and I receive my original payment plus taxes in FULL. You can't beat Best Buy for service to the customer.

Glad to have a warranty. Soon, I will have to utilize it because it is not printing in color like it suppose to. It will not print blue … Don’t really know how to rate but, I am confident Best Buy will help me. In the past, they have provided great customer service! That’s why I am giving Best Buy 5 Stars :)

I use my printers for work, and having Geek Squad protection has saved me plenty of money and oh so many more headaches.

Good service when you need the help. The techs work with you and make good suggestions.

Best protection ever........... ..................

Great protection plan. Added security. Four years at a decent price.

They last a long time and will come in and just replace it not many questions askedd

Person was knowledgeable,easy to understand ,had me put in ink so next time I can do myself

I love this plan for printers. I needed to have 2 printers replaced and this plan saved me money. The process was so easy for me. In and out with my new printer. I’ll always get it for my printers.

Have not had to use them yet but use them in the past and they were perfect for what we need

I wish I could afford to continue using this feature, but it just doesn’t fit into my old lady budget

The geek squad are efficient and always answer all of my questions, I am a 76 old woman and they always have patience with me!

I am hoping the price I paid for this coverage was worth it. It only covers the new printer if issues might arise. The best thing is that this coverage is for a specified period of time, and I like that.

I had a great experience with Geek Squad. I dropped my device off that was not fixable and they sent me a brand new device!

My printer had a malfunction that was not operator level to fix. My warrantee with HP had just expired a month earlier. The Geek Squad tech plugged it in, found that it wasn't something that could be repaired, and when the same model was not available, provided a gift card for the replacement value. I was able to replace the printer with a slightly better one with little coming out of my pocket. I was very satisfied with the service I received.

Used this warranty to replace a defective printer. I had no issues getting to printer replaced. Basically got a credit on the original price of the printer towards a netter printer. The only problem was dealing with the best buy geek squad person in the call center. Had to make an appointment through the person in the call center. The person at the call center was not knowledgeable and was hard to understand with a heavy accent like the call center was overseas. Once I convinced him that it was unfixable by phone and that I only wanted an appointment with the geek squad rep at my local store it was fine but it took an hour to get there. He kept asking for access to my pc to check my OS and drivers which i denied and tryed to explain to him that if was a mechanical problem with the printer and not a software issue. The printer was grinding and knocking and wouldnt initialize. Once I got to the store the geek squad rep was great. 10 minutes in and out with a new replacement printer. Its unfortunate that I had to deal with the un-knowledgeable person at the call center first. Recommend getting this warranty on high usage items like printers

Great security and no hassle for repair and replacement if it is beyond repair.