Customer Ratings & Reviews

Whenever i have a problem with a product from Best Buy, Geek Squad Protection Plan either repairs or replaces it. No Problem.

I am so happy that I purchase this extended warranty through the store, and it was very affordable. It is definitely worth getting the warranty with certain types of products, and in my case it was my Canon printer. For some reason, I have the worst of luck with buying printers and then shortly thereafter, they malfunction... So this was the best solution I can think of to protect my investment. Very happy!

One of the perks of making a purchase from Best Buy is The Geek Squad protection I always get the protection plan on any Best Buy products that I purchase

I usually don't buy insurance. I figure the product will last that long and usually does. But, my brother had bought the original product guarantee and needed it on a Samsung 3 terabyte remote hard drive. We could not get that product to work on 3 computers so took it back. The guys at BB were great about it- no hassels. Replaced the unit with a Western Digital 4 t unit and that one worked great. Probably won't need the guarantee!

Good backup and service to protect my equipment. I have it for multiple products I bought at Best Buy, a great source for equipment and service. Not sure how I would photograph the Geek Squad. Go to the store and get a group shot??

Love them, honestly the best service you can get in a store! Always so professional and friendly and knowledgeable! Always can rely on them and the services they offer!

Didn't need to use the replacement. Did need Geek Squad help and they gladly helped me find the answers to my questions and were very helpful. If I hadn't purchased this then I could have been charged. I am not suggesting you need to purchase this on all products. I sure don't, but some things it is crazy not to purchase this extra warranty.

I have always purchased this protection on items I purchase from Best Buy (about 20 years ago). I have purchased anything and everything electronic for the house. From Refigerator to iPads and everything in between. Whenever I’ve had to use the protection plan it has been no problem. I would continue to purchase these protections.

And it’s worth it if you’re worried about accidental spills or dropping it or some thing but if you’re not because you’re careful you’re an adult then the regular warranty probably works but I always get the geek squad because my house is a grandkids break everything house. But make sure it includes the accident coverage some of the geek squad warranties don’t.

THE BROTHER PRINTER IS THE BEST INVESTMENT I EVER MADE. IT PRINTS BEAUTIFULLY. THERE'S NOTHING LIKE IT. I LOVE THE TONER BECAUSE IT BEATS THE LIQUID INKS 100%. IT PRINTS BEAUTIFULLY!

The agents at geek squad were super helpful, and got me everything I needed in a very fast manner. Thank You!!

As I've said before the protection plan gives you complete peace of mind if you need service have a question need replacement it's a phone call away or chat the Geek Squad or go to the store there always there to help i know they've helped me several times no matter how little or big

This covers regular wear. It's very easy to have items replaced with replacement coverage as long as you are aware of what is and is not covered. If the coverage doesn't say "ADH" or "accidental coverage" then it doesn't cover accidents like drops. But for something like a mouse or headphones, it is still great because if the performance quality goes down at all you can swap it out for a new one or a different item completely.

I never have issues with assistance only during busy sales days and I don’t calll Monday or Friday unless have too so yes I buy helped me with saving thousands buying new computer once and yes use for my cell phones and iPad beats cell phones warranty you may feel little expensive but talk to them

Awesome!!! It good and great at the same time Geek squad helps you get everything ordered in order in my office

I always get Geek Squad protection plans when buying tech from Best Buy. I’ve found they’re a lot faster at getting a replacement in my hands, versus other protection plans. Furthermore, I like the peace-of-kind knowing my purchase is protected against defects. I’ve never had an issue utilizing the plan. A must buy for those expensive tech purchases.

Have not had any issues with anything I've purchased at Best Buy, We get the Geek Squad for peace of mind. They have help beforehand via phone when we've called them.

An HP representative was in the store the day I went shopping. She guided my purchase and helpedme save money because i had purchased lots of ink from my broken one and wanted to be a le to use it. I invested in the Geek Squad because we are senior citizens and cannot diagnose or fix a problem.

Works great and love the warranty they offer. No questions asked.

I highly recommend everyone get a Geek Squad 2yr replacement plan. When something goes wrong with your tech you want to get back up and running quickly. The Geek Squad has always, ALWAYS made things right when something breaks. This is part of the reason I keep coming back to Best Buy to shop here – the Geek Squad has my back.