Customer Ratings & Reviews

It's always great to have a protection plan with any product you purchase.

I love geek squad product replacement and I will tell my friend about that

This item is awesome Must buy if in need of a printer

I did purchase Extended warranty so I didn't have to use it so far so good.

Thought when getting this. I would at least get assistance installing if need and troubleshooting. Nope. First you can’t get a hold of store, 2 no one will call you back. You get routed all over the place and no help unless you go into store. How is going into store going to help me get this all working with my system in my office.

It took me about 15-20 attempts and 2 phone calls to Brother service to finally connect to my wifi network. Much more difficult than adding surveillance cameras, iphones, ipads, and garage door opener to my network. I was about ready to return it.

Best price of any store warranty. Great customer service on returns.

Love the protection plans best buy offers. Definitely worth the cost.

a good idea. i bought a printer and have returned it twice. no hassle.

The geek replacement program is very reasonable and worth the risk.

I purchased the service but haven't had to use it except for a phone call and they were very helpful.

Just gives a little more peace of mind to the product I purchased

have been pleased with the protection plans for previous purchases

2-Year Geek Squad Product Replacement is a best way to save time

Let me start by saying I’m a fairly tech savvy person usually not needing much help if at all. HP Office jet printer was purchased and upon installation it was having problems downloading its software off the internet . After repeated attempts and use of HP Website for over an hour I called the Best Buy helpline and the first thing that was said to me because I have to pay $39.95 if I want to speak to anybody. I responded I just purchased a printer, the printer is not working properly and you want to charge me to fix the problem of a product you sold - REALLY! Finally after some getting help from a person at Apple I was able to get the HP printer to download its own software off the Internet. So GeekSquad who sells me the printer can’t help unless they get money; and a computer vendor who has no stake in this figures out the HP problem (was not computer hardware or software issue) and solution for free. Someone needs a lesson in customer service.

Hope it works did not use yet. Will contact U when I use

We always get Geek Squad when we buy something form best buy

easy returns and repairs. no hassle and the price is decent

Could not ask for any better service, Geek Squad is the best

great value to make sense in covering heavily used printer