Customer Ratings & Reviews

The agent installed my device.When I was having difficulty, he scheduled another visit & advised me how to return it to get another device.He followed with me a few days later to see if everything was still working. That was very thoughtful & considerate.

Best customer service are so kind and they resolve my problem very quickly

I always pick the geek squad protection plan with my purchases.it seems like a no-brainer, for the coverage term to keep your product in tact. Used it once on another product, and they were fantastic. No questions asked or needed and they replaced it with like kind and quality. I like the protection plan!

the product did not function properly. i brought it back to the best buy store and was given a replacement. however, the replacement product did not function properly despite numerous attempts to "troubleshoot" the product via the "hewlett packard website. i just returned the product for a store credit.

Got the plane just in case any problems come up hopefully I never has to use it and it will last longer then the 4 years

This Best Buy geek Squad for gear replacement, make me feel so comfortable any time that I go to Best Buy to buy any product, because if I’m working and anything happen I know for my experience with this Geek Squad that the service is gone just extraordinary!.

Great service. They respond right away. I buy products knowing that they are covered in case anything should go wrong.

This protection service has been more than beneficial for me throughout the years with regards to equipment for my business. By having this protection for my major electronic items, it has saved me a whole lot of money in repairs.

Best buy is always really helpful and good about taking back defective products for a free replacement. Their stores may be understaffed and their employees may be under appreciated by the company but they do their best and I appreciate that.

Best buy is always really helpful and good about taking back defective products for a free replacement. Their stores may be understaffed and their employees may be under appreciated by the company but they do their best and I appreciate that.

Best buy is always really helpful and good about taking back defective products for a free replacement. Their stores may be understaffed and their employees may be under appreciated by the company but they do their best and I appreciate that.

Purchased this more as a “just in case” as it was given as a gift. The printer it’s replacing (GE) lasted all of 8 months and I didn’t get the warranty for that. Big mistake.

its good i was upset coz of Noobie Manager in Paramus NJ , but i love this service.... anyway i reverse what i said against company but this Manager has to go... Best Buy stay with us and hire better managers with better understanding

I really liked my HP Office Jet Pro Printer6968, but had to replace it with a new Printer as for months I could not buy the 902 Printer ink for it. Replaced it with Hp 7855 Printer. Have received it yet. Will let you know if it compares.

Anytime I make a big purchase or a purchase of an electronic, I always opt to get this service. For the past several years I have never had a problem with Geek Squad and they're very helpful. Would highly recommend for people to pay the extra charge to receive their protection for their purchases.

I would never buy any electronic items from Best Buy without an extended warranty. Best Buy is the one merchant that does not give you any issues and make refund or replacement stress free. Highly recommend!!!!!

I usually purchase Geek squad coverage for items that are not inexpensive. Fortunately, I don't always need that coverage (haven't for this item) but I have on several occasions, which was helpful. And it gives me peace of mind for not much cost.

I absolutely believe in protection plans. I must have this option. It’s always better to have it and don’t need it than to need it and don’t have it. Just my opinion. It’s life life insurance. The Geek Squad is amazing. Very user friendly.

You should always buy this warranty on an inkjet. When you have a problem Best Buy will come through for you.

Very good quality. Works well. Can use K-cups or a ground coffee or tea in a filler container. Set & forget timer for morning hot coffee ready when you are up.