Customer Ratings & Reviews

I for one love the geek squad. I call them a few times a week just to chat about the latest news in computer stuff. One time a geek came over and we played diablo 2 for like 2 seconds. it was radical.

Have not had to use yet but I see this as a great value. I have asked them questions and have got good advice.

Got full credit toward a new machine when the old one died. Just take it to the store and they will do the rest.

length was well worth the little amount I paid to cover the printer for an extended period of time. I dont usually get extended warr's, but I will for printers from on, cuz they seem to break a lot more often than other applince type products. A great buy at Best Buy for this one.

Love geek squad. Never had a problem with anthing ive bought from best buy other than a 65" tv and they refunded me my complete purchase price including geek squad.

Best protection for all your elctronics, replacement or your money back.

We have not had to use this product replacement service and hope that our product last for a long time, however, the customer service department was really great in suggesting that we purchase this for our appliance. Glad we did.

Geek Squad is Amazing!! I have a small business and they have helped me set up virus protection on my computer. Fixed my printer issues when it wouldn't connect with my laptop. They are wonderful and patient. Well worth it.

The printer was damaged a week before the protection plan expired. I took it to the store and they gave me the money back without problem

I needed a computer last minute and with to the Store with my wants and needs and the rep hit it right out the park

Terms are great for an expensive item. Priced competitively with other stores and benefits are worthwhile.

Haven't had to use it yet, but it will hopefully be easy to use this service if/when I need to.

The 2 year product replacement was a great value. I felt like the price was very in line with product cost and it proved to be very useful. Very glad I purchased. New product is working perfectly but feel confident that if something went wrong it would be taken care of.

i always buy the geek squad protection because its cheaper than replacing the item with the same thing again in the event something happens. and i buy it on sale...so that way with the protection plan included im still paying basically the normal price if it wasnt on sale.

This is awesome can't wait to meet the geek squad i hope their ad v cool in person

Always a pleasure to buy at Best Buy. The team members are Quick, easy to deal with and to the point.

Geek Squad employees are so up to date on everything in the store, they can pretty much help with anything. I bought a printer and they helped teach me how to set it up even before I got it home.

I always get if the price is low, more so I will pay the higher price for appliances though, too many electronics in them now days. plan is what it is, Best Buy stands behind there plan,. you will have a like product the same day before you leave if yours is not in stock.

While in the past, I have stayed away from extended warranties, as products would normally work for quite a while. Not so much anymore, as there is more quantity than there is quality put into the products. You just can't expect to have electronics or many other items to work as long as before. The Geek Squad warranty takes the pain out having an item go dead on you, in the 1st 2 years, regardless of the supposed manufacturers warranty.

It would be better if it last for the amount of time you purchased it for. Instead if you use it 2 months for now. You would have to purchase it again for the replacement. I won’t continue to the replacement or transfer.