Customer Ratings & Reviews

The agents at my store made a excellent review to my tablet, diagnostic and gave me a best advice and recommendations to fix it and for future purchases.

I now purchase all my appliances and computers and accessories at Best Buy. The Geek Squad had to practically rebuild my laptop - no cost- and made a visit to the house to work on the refrigerator post hurricane. So easy to work with them

Bestbuy charges for a protection plan depending on the cost of the item purchased. They used to take the manufacturers warranty and if the item was defective in to account before applying the protection plan. So they would only use the protection plan in extreme cases. They don't do this anymore. If anything happens to your product you only have 15 days to return it. After that they apply the protection plan to any issues with the product and if you want to keep the protection plan after the issue you have to repurchase it. I had a HP printer fail from a manufacturers defect after 6 weeks of use. I took it back and told them I need to get another printer. They took it back with little question but also used up my $50.00 protection plan in the process. I asked them why are you using my protection plan on a defective item? They said if I don't want to use up my protection plan then I would have to deal with HP directly. In addition they would only offer store credit and refused to give me a refund. I understand that a company has to make a profit to stay in business but there is something just not right about how they are handling this now. Essential if you want the option and privilege of returning an item no matter the circumstances you need to buy a protection plan.

So proud to have squad protection plan forks excellentAnd very helpful

Printer is not even one month old so I would not know because I haven't had to use it

The Geek Squad is AMAZING! They can help you in store or if I have a problem with my computer I can CALL and they can WALK ME thru it on the Phone! It is well worth the little bit of extra money!

Like is full of Curves, potholes etc. daily there are things just waiting to ruin more than our day. I’m glad i have this program to ease the pains that come from the accidents that Just Happen

I got this for the electronics I bought at the Best Buy store. This works just fine for me because it ensures I have my device covered in the event it goes kaput. I have not had an opportunity to use it just yet, but hopefully that never happens.

Always there to help and quickly. Any calls i had to make for assistance were always taken care of.

While I hardly before bought extended warranties, in the past, but in today's market it almost makes sense to buy the protection plan, as it is cheap, at least for printers, no nonsense insurance, should your printer just stops on you.

I have only used this for my Dell Computer and they don't know how to install memory on a laptop that I bought from Best Buy less than a year and they told me it was too old. I am speaking of the Geek Squad in Washington, DC, Columbia Heights.

I enjoy my printer. It was very reasonable and it works well.

I got this protection plan just in case, haven’t had to use it but I trust Best Buy and Geek Squad . Nice to know if I need it it is there with professionals to handle it

It is always good to have a guarantee/warranty just in case something goes wrong. The initial printer that I had purchased became defective after normal use so this was very helpful.

Well worth gettint extra protection. Never given a hassle when it comes to fix or replace an item. Love this protection plan, love the staff, they always take care of us.

I've had great service at the Muncie Best Buy. Everyone has been knowledgeable and helpful.

I like the warrant. It makes me sure that my product can be fixed if it breaks.

This printer is awesome. I would 100% recommend, setup is straightforward and i use it for EVERYTHING!

Do not buy any product without Geek Squad! No questions asked replacement is amazing! Which makes me buy even more stuff from Best Buy even if it costs a little bit more it’s worth it

Protection Plan just in case something were to happen..... and I needed help ....