Customer Ratings & Reviews

Happy to receive a replacement. Best Buy always follows through on their product guarantee. We appreciate receiving a replacement when something goes wrong.

Geek squad coverage is an absolute life saver. Got the 2 year deal on my gaming headset and was able to replace it when the wire messed up

It used to be in the old days, you could buy something from the store and it would last forever. Not so now a days. Buying protection is a must.

I always, know Geek squad will know alll of my answers. It is a great practive to always have their knoweledge, and help when needed.

Excellent customer service. Very professional speedy service

Geek Squad’s Protection Plan is a great plan to offer you coverage after a manufacturer’s warranties period ends. So, you can extend that warranty for up to 5 years on items purchased at Best Buy. It also covers accidental damage for up to 5 years. Below are the details of the two plans available. Good plan for the money.

I had the old Russian security system that Best Buy kicked out but due to triple layers of protection I couldn't download the new system so Geek did it for me, no questions asked.

Greek Squad product replacement purchased with out of box HP desktop computer. So I haven’t had the need to use Geek Squad yet.

Brought in my refrigerator with ease, and the agents were quick

Product Replacement by Geek Squad for 4 years. Guarantee for replacement of items you have bought

purchased for Christmas as gift for off work stuff it is very simple and easy to use thanks best buy purchased in case any accidents happen

In my opinion i think it worth it’s value just for only very expensive items so in this case it will be a steal deal

I’m always doing the service it’s worth the money and time

I have purchased the extra protection plan many times and it has proven to be a great idea. More than once I have used the warranty and Buest Buy has stood behind the warranty and saved me money.

I was able to exchange a printer that didn't work for comparable product at satisfactory price, one trip to store.

Love this.........................................

It is always good to have a service plan when purchasing electronic that are not cheap. I don't expect to use this plan but it is good to know that if I do have a problem, I have a plan in place.

Always need for an extra piece of mind. This four year warranty is definitely needed when the unexpected happens to you"re electronics.

I have never used the buyer protection that everyone sells at the checkout until Best Buy. I have only had to use it a couple times but it was truly a pleasure and totally hassle free.

Great product! I will buy it again for the family! Best Buy personnel really helped on the purchase. The replacement program rocks!