Customer Ratings & Reviews

Great printer, it literally payed for itself in the savings from the ink cost. I use it to print flyers, 100s of copies at a time. I highly recommend this printer

Thank you for having this service. Hope I never need it

Purchased this for peace of mind. Came a a good price

Always love Geek Squad and their Service Protection Plan. Honestly haven’t seen anything out there which can beat them. Highly recommend for more, if not all, of Best Buy’s products! Will buy again!!

Great security and no hassle for repair and replacement if it is beyond repair.

The 4 yr warranty for replacement is definitely worth the cost. I recommend getting even if never need it , you just never know and it doesn't cost that much. Plus I have had a lot of experience with Geek Squad and Never been disappointed in their expertise.

I purchased the geek squad replacement plan for a printer which has received much use for mainly photo printing. The printer has served me well although there have been some occasions where I've run into some issues. The first was related to an ink system failure which was replaced on the spot. The second was related to the printer no longer producing black ink. While a replacement was not immediately available for the second incident, I received a reimbursement of the purchase price. Both experiences were hassle free. In the future I plan to use the funds towards a compact photo printer such as the Canon Selphy and a portable document scanner.

Due to the Pandemic, I had to purchase equipment to support a second location to virtually work from. I have had a lot of experience with all-in-one systems lasting for years. I purchased an all-in-one printer from Best Buy and reluctantly purchased their Geek Squad replacement agreement because it seemed like it would not be used. The all-in-one failed after 5 months and when I returned it to Best Buy, the Geek Squad immediately issued me a pro-rated value towards the purchase of a new printer. Because of this experience, I quickly stepped up and added Geek Squad Replacement to the new system.

Great protection plan. Added security. Four years at a decent price.

I buy my electronics from Best Buy because of the good prices and the selection of products. And as important as those things are most important is the replacement protection. I get this on anything I buy because its just the easy button. I something fails (and we all know this happens with PCs and other electronics) I just pop on over to Best Buy and they give me a replacement. The Best buy policy on product replacement is better than any other place you can buy electronics. Have used it several times. Worth the money just get it.

I purchased virus protect and Best buy Tech support was more than willing to help me download the protection in my computer, and told me I had up to three computers to use the protection on... Jay R

Saved me on HP printer with internal broke parts BEST BUY made it good and replaced

I HAVE NEVER EVER, EVER NEVER BEEN DISAPPOINTED BY A SINGLE BEST BY SALESPERSON, MANAGER, OR EMPLOYER OF ANY LEVEL WHEN I HAVE NEEDED TO RETURN A PRODUCT OR PIECE OF EQUIPMENT THAT NEEDED TO BE RETURNED WHILE STILL UNDER MY EXTRA PURCHASE WARRANTY OR MANUFACTORS WARRANTY ... IT ANY PRODUCT THAT I EVER PURCHASED STOPPED PERFORMING BEFORE SAID WARRANTY EXPIRATION DATE ... BEST BUY ACCOMODATED MY NEED TO HAVE THAT PIECE OF EQUIPMENT OR PRODUCRT, WITHOUT HASSLE OF ANY KIND ... BEST BUY TREATS ITS CUSTOMERS THEY WAY THEY OR ONE OF THEIR FAMILY MEMBERS WOULD LIKE TO BE TREATED.

Love The Geek Squad. Always so knowledgeable & quick

I love HP products. This is the 3rd HP printer plus iPhones and iPads purchased through Best Buy. Geek Squad is very helpful and easy for me to understand. You’re the best!

Best Buy warranty service purchase seems to cover a lot of potential failures. Word of mouth by other family members that had to use were pleased when had to utilize.Haven’t had to use so not able to comment fully.

I have had terrible luck with printers in the past. Either the ink gets used up way to quick and is super expensive and/or hard to find, or the print quality sucks. I am coming from an eco tank printer that suddenly stopped recognizing my home network. The print quality was garbage anyway. This seems to work just fine right out of the box. Time will tell if she will live up to my high expectations.

Best customer service ever!! They were very informative, clear and concise instructions. They help me choose the right laptop and printer that fit my needs with one phone call. They resolved my issues.

My printer is awesome I can do everything not only the computer I can do it on my phone 100% recommendations I’ll start my own business with this printer ..

I love being able to make an appointment to "meet a Geek" and know that I will get honest and dependable service. These professionals are not just geeks, they are knowledgable professionals! Thank you Geek Squad!