Customer Ratings & Reviews

i have some thoughts both good and bad on this. was told they would do any repairs when wife went to store it was nope we just replace anything broken. however i go and they send it in to put back to original as this plan was on a laptop! it is in return from this now. they were telling my wife we needed to purchase the yrly plan for what she needed done which was another 149 dollars but when we bought laptop was told this plan covered any repairs!

Love Geek Squad. I don't buy anything without it. The main reason I shop at Best Buy.

Love Geek Squad. I don't buy anything without it. The main reason I shop at Best Buy.

Excellent service and professionalism great recommendations.

It is terrific that the offer these affordable protection plans.

Great to have, would recommend. Best investment ever

Always gotta get the warranty with what you buy, life happens and you gotta be prepared.

I have had more bad luck with printers over the past couple of years. Lightning strike fried every printer in our house. Brought the printers in to Best Buy and they replaced all of them with no charge because of the warranty. (I repurchased a new warranty on each). Then the replacement models (3) all broke before their two year warranty was up. Again, Best Buy's extended warranty saved me a significant amount of money. No hassles or problems, I brought the printer in, told them what was wrong, they verified the warranty and sent me to pick out another printer.

The $5 product replacement plan is worth the cost of replacing the printer if needed over the next 4 years.

When our much appreciated HP home printer suffered an unexpected mechanical issue recently we were fortunate to take it back and replace it with an updated version, no questions asked, because we had purchased the 4 year warranty. We thanked our lucky stars that we had made this decision. The relatively small additional cost was more than covered by the value of the new, updated version.

The printer prints photos great and the plus is the ink lasts awhile.

I purchased the warranty and 6 months later my item started acting up and wouldn’t function properly. They told me to bring it in and they will take care of everything. I get to my store expecting to have to wait 6-8 weeks but since I purchased BB warranty they gave me a new one and said I don’t have to wait they will handle any repairs for my old one and returns to the manufacture that’s all part of the contract and my warranty is still good from the date of purchase!!! Awesome!!!

At first hesitant buy this for my printer printer breaks down six months in after buying it I walked in the store so in the printer repaired they told me it was replaceable then they swapped it out. Excellent, No headaches no arguing back-and-forth with the tech guys I was out of the store and done within 5 to 10 minutes replacement plan Highly recommended

It's always good to have a backup plan in case something fails. Better than shelling out for a new device or for repairs.

I got the protection for my printer that really sucks, so it’ll be nice when it stops working to be able to get it fixed or get a new one. Printers are SO unreliable and so poorly manufactured, so I would highly recommend buying protection for them. I own tons of electronics and never buy protection, except for my printers. I’ve lost too much money to broken printers.

Better coverage than the Best Buy Plus subscription that was for 2yrs

This 2 Year Geek Squad Product Replacement Plan was purchased for about $10 during same transaction when buying Gaming Headset many years ago. It actually proves to be useful when our Logitech G930 Wireless Gaming Headset broke just a couple days before the 2 year Geek Squad warranty expires. We happened to be lucky as the warranty was still valid when the expensive Gaming Headset malfunctioned. It was quite easy to exchange for replacement product. Would not recommend for low to medium priced items. Would highly recommend for more expensive electronic items.

Good insurance that my new printer will last longer than the previous one or be replaced if not.

I had a Rival 650 mouse but the glue that held on the pads started doing weird things. The pads would slide around and the glue would squish out a bit and collect dust. All I had to do was bring in the mouse, the usb and cable to the geek squad counter at Bestbuy, explained the situation, and they took the pieces (even though I was missing a couple of the weights), and gave me store credit. I'm getting their protection for everything I get at Bestbuy from now on.

love this printer so much its my second one! the larger tanks are a game changer and no brainer for me! they last so long