Customer Ratings & Reviews

Gooooddddd ……..!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Been almost two years, ridiculous amount of printing (business, photos, schoolwork, invitations, etc.), and still have plenty of ink! With cartridge printers, we were paying $40-$50 a month for replacement cartridges!

They were very helpful and easy to work with to solve the problems or issues we had

The one thing I can count on in all my purchases at Best Buy is, if you have the Geek Squad protection, you are golden if something happens to your product. I have NEVER had a problem bring something back the malfunctioned. I repeat, NEVER! Best thing going if you get something electronic.

I purchased an HP 8025e printer to replace and older HP printer. I took advantage of the 4-year protection plan. I have used the benefits of the protection plan on an older HP printer making the plan very useful.

Their help is fantastic I have ill add it to any device

Anyone buying a printer should get this plan. Originally we got it because we thought just before the two years we would trade in our old model for a newer one since the plan covers it. Instead this plan saved the day as the OfficeJet Pro 8760 we had was a NIGHTMARE. 2 printers that would not connect wirelessly to anything even though HP swore to us that they tested the second one they sent us as a replacement. With this plan we were able to find a different printer that now works great and it took all of 10 minutes in store to get the swap done. If you buy a printer get this plan!

always a good investment for electronics in case something goes wrong

Fortunately, I have not had to use the warrantee but I purchased it for peace of mind. The Epson I purchased less than a year ago died and I was not willing to go with the cost (shipping) and aggravation of shipping back to the factory and waiting for weeks to get the problem resolved. With the warrantee, I can walk a defective unit into my local Best Buy and be back in operation in hours instead of weeks. I don't usually buy or recommend extended warrantees but my recent experiences with printers dying too early make this a suggested expense.

I haven't needed them yet and I hope I don't have to. They've always been really good.

I added this protection to our HP Printer just in case we even needed. Have not used it yet. No issues with our printer so far.

Have to send it in for any repairs. Major drawback!! Read your warranties limitation.

Geek squad is awesome to have for all of your families devices.

Good quality and readily available service. Geek squad helped to fix my husband issues with his laptop

This printer is Amazing!!! I transitioned from the cartridges just to try and when I tell you, I will never Go Back!! My ink has lasted the 2 years, I have printed over 1000photos... Nice purchase, no issues...

This is probably one of the best printers I have printed super easy prints pretty fast. I think it’s really good quality.

I have not used this warranty as of yet, so i cannot write a review of it.

I purchased this extended warranty from Best Buy/Geek Squad just in case for my Brother-MFC-L3770CDW Wireless Color All-In-One Laser Printer. I haven't used the extended service agreement because the printer has worked so well. But it's good to know I have a back-up. Thanks Best Buy!

They were super helpful, very knowledgeable!! A+++

I generally shop at a specific Best Buy store and have found that each Store Manager establishes a Customer Service culture. I have never had any issues with getting what I was told was in the service plan at my preferred store. However, I didn't have the same experience at another store whose management and employee's customer service reluctantly or didn't want to honor the terms of the agreement or Best Buy's policies. When I called Best Buy's National Customer Service a representative advised me that Managers exercise their own discretion on defective items, returns, etc.