Customer Ratings & Reviews

I would recommend the 4-year Geek Squad product replacement. It gives us all peace of mind. I am happy with my 4-year Geek Squad product replacement

Have not had to use but I am confident that Best Buy will take care of me if I have any issues with the printer

Excellent product we love it and customer service is very awesome and helpful

always great service! i have purchased many products since 2005. In 2008 i purchased 2 Samsung televisions and the geek squad delivered and installed them both in my home. I still today appreciate Best Buy and geek squad.

The replacement program is amazing because it goes beyond the stores 14 day return policy but once you do one exchange you have to repay that fee if you want coverage on new item first time I bought it I thot it was good for two years oh no you can replace every x time but you have to pay that geek squad replacement price everytime if you want it for new item

I have purchased warranties before but other products don't have the 4 years!!

It's actually a good purchase. Although, pay attention to the return window of whatever item you purchase because you do not get money back for the time that has passed when exchanging or returning after return window.

I purchased this due to my last Epson printer not working after 3 years. If I had purchased this back then for $35, I wouldn't have to buy a new one for $200.

It was a good purchase and I would recommend it to anyone

Fairly painless, except they never seem to have the same model in stock so i always end up upgrading. Of course its better than laying out full price every couple years.

The agents installed it quick, and connectec all my devices very professional

I buy this warrantee for printers and have yet to have problems with the exchanges. Printers do not seem to last long for some reason, and I have used this service for the last 3 or 4 printers I have purchased. Usually for the difference between the reimbursement and the trade up price for a better printer.

So happy that I have Geek Squad Product Replacement Plan. I have not had to use it so far. But just in case- its good to have protection.

Geek squad has fixed a few of my electronics in a timely manner

changed wireless router to a new one ,have plaster walls n needed jump point into other rooms. he also reconnected current printer to be able to function on all features. unfortunate that printer has since gone awol so purchased new printer, existing would not print more than 1 page then get jammed now it won't scan its 4-5 years old

Even if you are the most careful person in the world, chances are somehow something is going to screw up. Maybe it's something like a defective product, an idiotic family member doing something they are not suppose to do, or just a plain old fashion accident. With this service plan you'll at least be covered seven ways to Sunday and beyond for Two YEARS. It's one of the reasons why I always ask for a protection plan on everything I can at Best Buy.

It came in handy when I had a keyboard that didn't work after one month. It is a great investment for protection against products that fail to work after the manufacturers warranty expires.

Staff at the Geek Squad are always ready and willing to help with even the most challenging tasks ive asked of them. I feel seen and heard when they are needed.

You can NOT beat this! Never ever will i buy anything from anywhere else, if best buy has it in stock and has the option for this Geek Squad service. Ive never had to mail anything anywhere, just go into the store with my broken product, and walk out with a brand new one! Easy choice here. Been shopping with Best Buy for years now and I will continue to do so.

I purchase frequently from Best Buy. Sometimes I purchase the Geek Squad protection, sometimes I don't. Sometimes I have to use the service and sometimes I don't. I guesstimate how long I plan to own the device and if I'd rather save my money now and get something different should the device have issues. No right or wrong choice. Life's a gamble anyhow.