Customer Ratings & Reviews

We decided to give this service a try and we are glad we bought it. The computer we bought with the plan started having problems right away. I had to take it in several times, but the problem could not be fixed. Finally they offered me a new computer. We have take our other computers, laptops, tablets in for tune-up. Never were we charged for any of these.

Bought the plan for my HP printer and glad I did. Printer went out after a few months...no issues with the new model so far.. Best buy staff replaced for new model with no complains or questions. Plan is high priced for some items like TV's and laptops but well priced for other items like this.

Thanks for the help and support with this. Always reliable with Best Buy, haven’t steered my wrong in all the years I’ve shopped there.

This is a great deal on printers. It's not worth replacing the ink so u just buy new printers for a few bucks i can just get a new printer in a few years.

Last time I bought a laptop my dog cracked the screen and I can basically buy a new screen or use it for my desktop. So I needed another laptop for when I travel or use it in the bedroom. This time I got the Product Replacement and glad I did. My new Dell screen got cracked (really junk screen) so my opinion of Dell has changed from good to awful again. It's being replaced as I type but at least I'm not out of pocket. Buyer Beware.

On my 3rd printer in 6 years. Tired of having to buy a new one because something on it failed. Spend extra to get the protection plan where if something happens within 4 years, it'll be fixed or replaced.

Geek Squad has been my salvation. No matter what happens they have a quick and easy resolve. This is like no other - Thank You.

Fixed my printer when it was having ink issues, now has now problems!

Got a 4 yr replacement warranty on a Smart Tank 5000 for a great deal. All the printers I've bought over yrs this has to be worth 35.00

You need this ! It's highly recommended. For 10 buks you will cover things such as headset, ps controller etc. Trust me, those thing break easily. Not because they have poor quality, but it's because kid is a kid. Best buy would process your return with NO HASSLE! I ve done it bunch of time.

Really, let's be honest; you would be foolish to purchase a product with this protection plan and not get the plan. The complete coverage of these plans almost assures that your product, for the specified time period, will be protected. Who doesn't want that peace of mind? Who really wants to try to get the manufacturer to own up to making a product that failed? (and wait for the process to go through if they actually do!)

We have thousands of pages of old family documents to scan. With the old paper comes dust & flakes of paper. Our machine is very easy to clean, which is done quite often, so when this four year warranty was offered we took it. It gave me a piece of mind to know we are covered for our investment of our machine!

So far it’s been good. I haven’t had to use the warranty yet, but it’s there if I need it.

Geek Squad is absolutely fantastic with support and replacements, they've been on top with every issue I've had, either providing store credit or offering a complete replacement with no charge.

Got this on a Microsoft Ergonomic keyboard.. pretty much the only keyboard that is comfortable for my wife to use, but it seemed like we were always replacing them sooner rather than later. When this last one had some kind of issue with the membrane causing all kinds of multi keypresses, they replaced it quickly and without hassle.

Geek squad is the best coverage around. They have always been able to fix or replace any item that has been covered.

Geek squad is a nice perk, if something’s wrong they don’t mess around and waste your time. Any time I have had issues I’ve been able to exchange devices without any hassle. Definitely recommend!

Geek squad 2 year agreement was purchased with a printer The printer failed 7 months later. Returned the printer to Geek Squad and without hesitation, Geek Squad told me to pick out a new printer and the pro rated credit that was available. The Geek Squad Product Replacement was a good choice

I don't usually purchase extended protection plans, but I think this is a really good value. My last TV lasted 2 months after the manufacturer's coverage ended...never again without extended coverage.

I’m good for now for the geek squad protection thank you