Customer Ratings & Reviews

Looking forward to years of use for my product with knowing Geek squad is here to help me whenever I need them. Thank You! :)

I am very, very pleased with the purchase of Geek Squad service. They have helped me over the phone fix problems with my desktop computer. And they replaced the motherboard in my wife's desktop computer. All of this for no extra charges. YES I am very happy with this service! It is a very good investment.

If I could give ten stars I would. We bought this replacement plan for my husband's gaming headset.....apparently my puppy thought they would be a good chew toy. The Best Buy employees were wonderful when we came in to exchange them. They process was seamless and we were able to walk out of the store with the replacement headset within a matter of minutes.

Bought this on my Xbox Series X. There are tons of overheating issues and other problems with the system. If I need to replace it, I know I'm not just going to be out of pocket the whole cost of the system. Had to do that with a PS4 Pro once already and it was frustrating.

Ink does last a very long time. Would also always recommend a protection plan for all electronics.

the thing that makes best buys product replacement warranty better than Amazon (even though they often cost more and are shorter in duration) is the real time factor of bringing the defective item to the store and getting a replacement there and then - no waiting for a replacement to arrive in the mail.

My printer stopped working and it was so easy to take it back and get a brand new replacement. No hassle. They asked what was wrong, I explained and they gave me a brand new one. Before I went to Best Buy, I searched to make sure which store had the printer in stock and went there.

Geek squad has fixed a few of my electronics in a timely manner

Geek Squad is a great product replacement to purchase. I have been using them for years with all my electronic purchases. It's worth it and I have saved hundreds.

Fixed my printer when it was having ink issues, now has now problems!

I absolutely love Best Buy. Thier Staff, Customer Service and products always keep me coming back. The Geek Squad is the best !!!

This is so great to have, I always buy it with items that I know I will use for a long time, just keep the box and you can return it within four years for a new one or the newest model. Love this option and I shop at Best Buy a lot because of their product replacement plan.

I don't buy electronics without this support any longer. I've had a couple issues over the years with certain brands and having Geek Squad cover me makes the purchases worth it. I am extremely careful with expensive electronics so when I say I still buy this plan, it's a good deal.

This review is for a 2 year protection plan on a printer. Protection plan cost $9.99 and well worth it. Should anything go wrong with my printer within 2 years i can just take it back to BestBuy and exchange it for another one. Hopefully i wont have to use this protection plan but i have piece of mind for 2 years with this printer.

This was purchased for a small business. It was a great buy and does everything I needed it to do. Fast print. Clear copy. Great fax option. No issues!!!

HIGHLY getting replacement ins on certain products. I needed the warranty just in case I had an issue with our printer and so happy with their service. Not all things need this but nice to have the peace of mind when making a big purchase.

I made the salesperson repeat the price for the 2 year printer service contract with the Geek Squad for only $5 twice, because it sounded too amazing to be true. My track record with printers in the past has not been good. Now I can print worry free, knowing that the Geek Squad is there to help me with printer problems or replace it completely, free of charge.

I highly recommended you to get the replacement plan because if anything happens in that time frame they give you your money back or exchanged it and honestly I work to hard for my money so anything I buy I make sure I get the replacement plan.

Always have good pricing, service and delivery services.

I loved how friendly and supportive the employee was. Greatly appreciate that I was convinced to get insurance on my appliance since I will be replacing it soon