Customer Ratings & Reviews

HyperX headphones I purchased had a bad speaker. They replaced the speaker at no cost, but still had issues. They were able to replace the The headphones with a brand new one (newer model) at no additional cost, and they even threw in another warranty for free!

Always good to get on certain products rather deal with best buy then apple tbh and just makes things easier good replacement options always got a new product in my case

Geek Squad is the best at restoring your product. Get Geek Squad to repair your products.

haven't had to use it but for the money its well worth it if I ever need it

They mounted my big sceen tv. Helped me install apps

I always get the replacement insurance. I’ve used it many times over the years. I was thankful to have had it.

Having a geek squad is having a peace of mind knowing that your products are always covered! HP envy 5055 wireless printer is working great so far, but if it were to fail I’m covered thanks to Geek Squad

Great knowing there is a 4 year replacement policy.

I have always purchased Geek Squad services and am very pleased with them. If something quits working and cannot be fixed, they replace it with a new one just like it or even a better one

I bought a Cannon printer for my business. I use it to make flyers, posters, business cards and post cards for my customers. Has GREAT color quality and clarity and my customers love the quality.

my printer went out in almost 2 years. I'm grateful that i had the protection plan because they gave me a credit for the full purchase amount. Thanks Geek Squad!

Not worth the hype it’s a decent vacuum but doesn’t do anything that the cheap ones can’t. It has a lot of bells and whistles but at the end of the day they really don’t add any benefit over a traditional vacuum. Only benefit is the attachments it comes with and the extra battery good thing they sent one as it doesn’t last long at all.

Working in a small satellite office a thousand miles away from our head office and having no IT support, I use the Geek Squad to help me through those times of 'crashes' and other technical issues. I have used them on the phone and in person. They have saved us many times.

Geek Squad has been a HUGE help! I called and they immediately helped me, instead of putting me on hold forever like other help lines!

I purchased the repair or replace policy from the Geek Squad for very little extra. Just good to have a back up for repair or replacement if printer causes problems after it is out of manufactures' warranty of one year. Purchase includes 2 years replace or repair.

Easy enough. Ten dollars protects a drive with lots of moving parts and lasers and tons of stuff that can go wrong for 2 years. Well worth it. I dont do the extended warranty often but for this it was a pretty easy decision. Saves to my bestbuy card so i dont have to keep anything.

The staff was very helpful in finding the product I need. My device is working very well. The agent was very professional. Wearing masking per CDC guidelines. Install my product and product is working well.

I good value. It coverage is also great. Wood recommend it

This printer is awesome. I would 100% recommend, setup is straightforward and i use it for EVERYTHING!

I always liked the Best Buy coverage policy. It’s pretty simple...bring the defected one and take a new one if they can’t fix it. I am very happy with how they do it seamlessly except one incident when they had some issues finding my receipts in the Best Buy account for a particular item and I stayed there for over an hour to resolve it.