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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 11088 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 11,088 reviews
  • Rated 5 out of 5 stars

    Fantastic Protection for my Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are there and always willing to help and solve the problem. I would highly recommend this product to all. It has paid for itself with the help and assistance I receive. Thank you Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Servicw going!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I know is that "if it can break, my house can break it!" Always have a Geek Squad Warranty with all my products from Best Buy, I have to use only once and they couldn't have been more helpful. My advise is to get it when you buy a product there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4-Year Geek Squad Product Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can definitely recommend this. Once my son had a problem with a printer he had less than a year, and Best Buy replaced it with a new printer, so this is worth having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents at my store made a excellent review to my tablet, diagnostic and gave me a best advice and recommendations to fix it and for future purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Irene was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service with Irene. Gave easy to follow directions and was satisfied with the end result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    C90

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my TV and explained all the controls and functions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service in Puerto Rico

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time the agents/technician went to my house they been gentles and professional. They always answered to my doubts and search for a solution to the problem. I really recommends Puerto Rico’s Agents Teams.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is always a great idea to add the product replacement. in essence the subscription pays for itself I highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always nessesary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anything that you can purchase protection for, you should. This product costs 100$, and if something goes wrong, cannot easily be fixed. So spend 20$ now, and be able to replace it for free, for at least two years, which is more than its warranty can say.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always purchase the protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever I have had an issue with an item covered under the protection plan it is always repaired or replaced. I have never had any problem with Best Buy honoring the Geek Squad Protection Plan. The only downside is sometimes having to wait in line to be helped

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jim at the Geek Squad Setup my Dad's Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new computer as a gift for my dad's 85th Birthday. Was a big upgrade from the older Dell he had for the last 7 years. Know he can surf the internet faster and loves the Windows 10 - he was thrilled!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technology life saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a must! They help TREMENDOUSLY so! I would be lost with this warranty service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This is my first printer. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printing on the fly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im glad to have the waranty been strugeling with my old printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JimL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the geek squad protection on my electronics purchases. Well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hopefully it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure how I'd rate this as I haven't returned the product yet, but generally my experiences with Best Buy are quite pleasant. I'll edit the review if any changes develop, but I do suggest purchasing the product replacement to family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for wife’s laptop. Had to replace mother board which was fully covered. Great investment on the more expensive electronics or devices you purchase.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! We absolutely agree! It's important to cover your investments just in case something goes wrong. And we try to make the process as easy as possible if that happens. If you have any questions or need any help, please let us know!

  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No worries with the protection plan.If needed, it’s good to have than not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make everything easier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great Explained everything.if any issues They will take care of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Service, they attended me with a smile and very professional!

    I would recommend this to a friend