Customer Ratings & Reviews

I had bought a printer and added the protection onto my purchase. Let me just say, that was the best thing that I have ever did. They were super helpful and I was able to get my problem fixed asap.

I was having problems with my tv and geek squad came and took care of it they were very professional. Great service 5 stars

The $5 product replacement plan is worth the cost of replacing the printer if needed over the next 4 years.

Makes no sense to not buy the extended warranty. Anything goes wrong and Best Buy replaces the device. No questions asked.

Works great and great deal and helpful employees! Thank you very much!

Purchased this for my 12 year old sons Chromebook and am pleased to admit I've never had to use service. I do have friends that have and they've raved about the fast service and very knowledgeable staff. I think this is worth the value for those just-in-case moments. My 2 year plan actually expires in next 30 days, so I'd also highly recommend an Chromebook purchase. Great peace of mind knowing Squad is available. With prices of today's technology and gadgets, better safe than sorry :-) I'd definitely recommend adding to purchases. Plus you don't have to keep up with paperwork, Best Buy tracks for you within their system.

Haven't had to use it, but nice to know it's there

The color and speed are much better than the inkjet. However, ink is crazy expensive in comparison, and the paper curls, meaning I have to babysit the printer when printing more than one page, or it jams. I have mixed feelings, but I needed something better for printing labels.

Hard to say goodbye to our over 5 year old printer that was a great printer but, due to a hurricane dropping a tree in our home and us unable to get to the copy machine, the inkjet printer sat for months and the ink dried up in it. This had me considering a laser printer so, I bit the bullet and got one. Now, for 4 years, I'm worry free. I know I'm protected if this copy/printer has any issues. I've had electronics go out on me within only a few weeks, months and a year. The only time I didn't get a protection plan was for the one a couple of weeks. I even threw the receipt away! Lesson learned!

not pleased with a et 2800 printer and allowed to upgrade with no hassel

Sure as Shootin' fish in a barrel, the optional coverage is a worthwhile protection of your hard-working capital expended on this low-to mid-range All-In-One printing solution, with a low purchase price and other excellent terms.

The geek squad is able to answer all questions And they are very knowledgeable

What can you say about the Geek Squad. I have never had an issue that they didn't fix or replace. There are 2 main reasons that I buy everything at Best Buy! First is the Geek Squad. They stand behind everything and I can't tell you how many times I have used them. Second is the lowest price guarantee. So, I figure out what I want, look it up on the internet to find the lowest price, and then go buy it at Best Buy so that I can get the Geek Squad protection. Due to the amount of times I have needed it, I get the protection on everything I buy. Well, if something is less than $50, I don't worry about it, but for anything else, I don't understand why someone wouldn't get it. They surpass the warranties of any other store I have tried. I would recommend Geek Squad for any purchase of value!!!

The printer I just bought kept jamming and not printing right. This service replaced it no questions asked. Thank You Best Buy!

Helped me with my needs, did a good job, very pleased

Chris, one of the geeks squad members was absolutely excellent, he knows what he's talking about is practical and more than happy to help.

Sales Representative was very helpful and knowledgeable about the product. Sales Representative was patient and did not rush me or pressure me to purchase.

I good for now thank you but I’m not interested for now

They recommended my Samsung curved monitor and I absolutely love it thanks guys

Always good to have this and is not very expensive to have. I have had very seamless experience in past for products i had issues and had geek squad protection.