Customer Ratings & Reviews

Geek squad is very knowledgeable when it comes to products and services. Their customer service makes you feel calm and optimistic.

I purchased a Four Year (4) Geek Squad maintenance agreement to protect my new CANON INKJET Printer. The agreement was low cost in my opinion, and I know I will be protected from breakdowns.

I've bought these extended warranties in the past. Good piece of mind.

Great customer service helped get me a replacement quickly even with my 2 kids running around!

The return policy is fair and Best Buy has never given and issue to replace a part yet. I have returned things for as simple as the headset ear piece cracked and is falling apart to more complex things as The pc is having odd issues. Best Buy has never given me or anyone i helped trouble. The only issue is stock alot of times you will buy a headset mouse ect and go to return it wanting the same product you fell in love with and find out it is no longer carried. It can be bit upsetting if you fell in love with an item that you cant get that item back less then a year later in some cases. Other then this though its a great program. ( ps the stock thing is really not Best Buys fault its just a nuisance when it happens they are very accommodating to try and help though)

very helpful, knowledgeable, courteous staff person

I purchased my Geek Squad service in 2019. The month I purchased it I received care for all forms of technology which ranged from portable devices to my vehicle. In addition, I have been a continuous learner which means I basically have never stopped attending academic institutions. With that said, I would fail without a working computer. I have lived in four (4) states since I purchased my plan. The care, consideration, and efficiency of service make purchasing this plan as a total, "no brainer". You'd have to be crazy not to get it.

Don't usually purchase but when I get my Ring cameras I don't pass up the low cost for protection you may have to use. Some NEWLY RELEASED tech items have issues unforeseen and this helps so much as well as easy online chat access. If not used - you don't lose out on a lot of money. The same goes for Apple phones, ipads and laptops - DON'T PASS UP ON PROTECTION. It may be more than this but apple products can range in the 1000s so 30 dollars is worth it. I think I only had to pay $10 each for each of my ring stickup cameras purchased. $20 isn't too much for peace of mind on outdoor cameras.

love this printer so much its my second one! the larger tanks are a game changer and no brainer for me! they last so long

Fortunately haven't had to use yet, but based on previous experience, I expect NO problems.

Online agents 24/7 service. They remotely fixed a printer problem at midnight!!! That’s service.

Havent had to use it but I'm excited that it was offered and will protect my items

They definitely do a get job and they back there plans

I hope that I never need to use this but I am glad I purchased it... just in case!

This is a must for your electronics. It gives you a peace of mind. This is a hassle free warranty!

Geek squad is the best option to protect your items purchased in Best Buy.

Work great happy with my printer saeman very helpful friendly and kind and answer questions i will be back

4 year replacement gives me great peace of mind for purchase

This is one of the best Tv mount..i love the fact that i can rotate my TV to any direction

Actually having Geek Squad protection doesn't mean a lot to me. I purchased a computer and all the periperials that go along with an ASUS ROG game computer, over $4000. I wasn't sure how to update it to Windows 10 so they told me to bring it in. I had to go back home and bring them the power cord and show them how to plug it in. They had no power cord for it. days later they called to say they had finished and that evening I was on the line with Microsoft for 4 hours trying to fix what they had done. They may have worked wonders for many and Im sure they have but they just didn't for me. I love best buy, the employees, customer service, everyone. We're always treated so well there, Im just not a Geek Squad fan.