Customer Ratings & Reviews

There is nothing like a peace of mind knowing that you have support on your devices if anything goes wrong. Great to have.

I get this protection with every big ticket item I purchase from Best Buy. It is absolutely worth the money. No hassle returns/replacements.

I have had Geek Squad Product Replacement before and if something ever happened to my printer they would just give you a new one like you had or something compatible. They don't work or repair printers.

Yes, good protection and service overall. I know little about computers and printers, appliances but manage to keep mine alive with stuff like this and best buy. I wish they could make appts a bit speedier though. The agents they send are always 100% sharp and knowledgable. I like in a hard to reach place in the city. Apple products are hard to find a tech for.

Product replacement is the way to go. We were able to replace our printer we had for less than two years with no problem. I recommend this option as you retain the value for the amount that you paid for the last printer. So it’s a win win for you. Highly recommended!

The agent easily set up my new Google Nest wireless network. He went the extra mile to reconfigure the Ring doorbell to work properly with the Nest. And he ensured the TV's were working well too. I can always count on Geek Squad's great customer service

I never purchase technology devices, including a printer, without a Geek Squad maintenance agreement which includes product replacement. It means there is always assistance when needed and if a replacement is needed, it is a quick and simple process.

I’ve had to call in the middle of the night (several times) regarding my computers. Geek Squad has come through every time. Wait times are pretty accurate (shorter, never longer than what they say. They will even call you when everything is done.

Great printer. Highly recommend this printer. Great quality.

Agents were extremely helpful in explaining what went wrong. When my product couldn’t be fixed I was given a replacement. Excellent service!

Best Buy had the best quality item loving the service and everything above and beyond

I’m very satisfied with this purchase! I have had no trouble with my new printer!

We were having trouble with our printer and and unable to resolve the issue. When we inquired about a new one, he suggested one that was on sale. He brought the printer to us and connected it to our laptop. We are extremely happy with our new printer and his excellent help.

Bought an expensive printer for the first time in my life, the printer is good, but I don’t want to have to del with the repairs of an expensive printer, so I bou r the insurance; hopefully it helps.

I picked a product replacement from Best Buy for piece of mind when it comes to printers. Printers are so unreliable and I want to make sure i have a plan in case it fails and Best Buy does a good job of honoring their warranties. I heartily recommend this!

This gentleman worked hard and efficiently to find out what my best option would be since the old printer was not working optimally. However, he gave an opinion to do what resulted to be the best option. I am extremely satisfied and happy with his work.

Best thing to have when you need protection on your computer television, everything that you purchased at Best Buy this is something to have

I normally don't like to buy product replacement plans but $20 seemed reasonable, especially since I've had issues with other printers in the past.

Joel has been responsive and helpful, with a very difficult situation with our remotes. He's called back as soon as he's able, and been very clear in his instructions. The problem we've had, I think, stems from the fact that the remote with our cable box seems to not work well in conjunction with a sound bar we purchased.

Good price for the printer. Geek squad has alwasy been a good deal for us on our TV's so thought we would try on printer