Customer Ratings & Reviews

Best customer service ever!! They were very informative, clear and concise instructions. They help me choose the right laptop and printer that fit my needs with one phone call. They resolved my issues.

I HAVE NEVER EVER, EVER NEVER BEEN DISAPPOINTED BY A SINGLE BEST BY SALESPERSON, MANAGER, OR EMPLOYER OF ANY LEVEL WHEN I HAVE NEEDED TO RETURN A PRODUCT OR PIECE OF EQUIPMENT THAT NEEDED TO BE RETURNED WHILE STILL UNDER MY EXTRA PURCHASE WARRANTY OR MANUFACTORS WARRANTY ... IT ANY PRODUCT THAT I EVER PURCHASED STOPPED PERFORMING BEFORE SAID WARRANTY EXPIRATION DATE ... BEST BUY ACCOMODATED MY NEED TO HAVE THAT PIECE OF EQUIPMENT OR PRODUCRT, WITHOUT HASSLE OF ANY KIND ... BEST BUY TREATS ITS CUSTOMERS THEY WAY THEY OR ONE OF THEIR FAMILY MEMBERS WOULD LIKE TO BE TREATED.

I have had terrible luck with printers in the past. Either the ink gets used up way to quick and is super expensive and/or hard to find, or the print quality sucks. I am coming from an eco tank printer that suddenly stopped recognizing my home network. The print quality was garbage anyway. This seems to work just fine right out of the box. Time will tell if she will live up to my high expectations.

Haven’t had to use it yet, but nice to know it’s there.

I would suggest getting this for almost everything. I never used to buy warranties but after having to return printers and a scanner, I’m glad I did

Love the 4-year Geek Squad replacement! HP 3301 failed, swapped instantly at Best Buy. Covers more than warranty, perfect for my home office. Solid investment!

great working with them . did everything they promised

Love the peace of mind with Geek Squad on my side.

Sooooo user friendly. I set it up in minutes and connect to multiple devices.

Nice to have this just in case. Good to know you can take it to them and they will do their best to fix it - if not it will be replaced.

I have only had to use the tech support service twice so far and both times, I received prompt, professional assistance.

Definitely worth it. Unfortunately the print head caused an issue and spilled the ink. I was able to replace my printer with no hassle. Bought the protection plan on the new printer

Great bunch of people. Very polite, and very knowledgeable.

The product was delivered intact and as stated. I have has the machine for 6 months and it has hot missed a beat. Could not be more satisfied.

The agents are really helpful. They took care of me fast and easy. The service was fast and helped me when i needed it the most.

I haven't needed it yet, but Its good to have around.

I had purchased an item that I ended up not liking it. Because I had also purchased the 4-Year Geek Squad Product Replacement, I was able to return the item after using it for a few months and I received store credit for the full price of the item. The return process was very easy.

Buy this with any printer purchase. Best Buy’s return policy is only 15 days. That’s not enough time for set up and to use all the features of the printer. I took it back to the store because you can not reach Best Buy by telephone and the Chat on line had me on hold forever. If I had not spent the extra money on the protection policy I would not have received even a store credit. Really stupid that I had to spend half of what the printer cost but in the end I was glad I did. Pretty much hassle free.

The geek squad are knowledgeable in the products they serve.

Good thing to have on those expensive purchases as we all know they will go kaput just as the warranty is up.