Customer Ratings & Reviews

I have purchased warranties before but other products don't have the 4 years!!

Just incase my husband lose anything or my printer started messing up, its best to have so you would've have to purchase idea again.

Hopefully, I won’t have to use this, but if something goes wrong, I feel good about this back up service.

I had Geek Squad on a IMac several years ago and I had problems with getting some Apps working correctly...took it to Geek Squad and had it back the next day with everything working great. I always get the Geek Squad product Replacement because you never know what accidents will happen with your bought item!

I have a friend that lives Plantronics because you can answer your phone without removing the Bluetooth headsets.Plus it has a talking feature that will tell you who's calling. It will say "answer or ignore". That's what my friend likes about the Plantronic headset.

Luckily, I haven't had to use this extended warranty, but it provides peace if mind knowing that if something does go wrong, I'm covered!

I like this service because if your product cannot be repaired by the technicians you can get a replacemet

I purchased this plan for a printer that arrived defective. I decided to return the printer and Best Buy had no issues or challenges and refunded the printer and Geek Squad service. Looking at other plans out there, Geek Squad is much less and in-store service.

The agents installed it quick, and connectec all my devices very professional

If I could give ten stars I would. We bought this replacement plan for my husband's gaming headset.....apparently my puppy thought they would be a good chew toy. The Best Buy employees were wonderful when we came in to exchange them. They process was seamless and we were able to walk out of the store with the replacement headset within a matter of minutes.

Geek squad has been consistently friendly, knowledgeable and patient for those of us that may not be the most up to date in tech. Having said that, I’ve always been treated with respect and kindness and having the geek squad support makes purchasing an item sit much better with me.

I am very, very pleased with the purchase of Geek Squad service. They have helped me over the phone fix problems with my desktop computer. And they replaced the motherboard in my wife's desktop computer. All of this for no extra charges. YES I am very happy with this service! It is a very good investment.

Now that most electrical products are recycled rather than repaired it's good to have protection for 4 yrs and this replacement coverage is the best way to go.

Not much to review besides, transaction going smooth. Hopefully the item doesn’t failed. Don’t have to use the warranty. I hate to hate to return it but so far working good. My wife loves it but if her as a gift.

I made the salesperson repeat the price for the 2 year printer service contract with the Geek Squad for only $5 twice, because it sounded too amazing to be true. My track record with printers in the past has not been good. Now I can print worry free, knowing that the Geek Squad is there to help me with printer problems or replace it completely, free of charge.

the thing that makes best buys product replacement warranty better than Amazon (even though they often cost more and are shorter in duration) is the real time factor of bringing the defective item to the store and getting a replacement there and then - no waiting for a replacement to arrive in the mail.

This review is for a 2 year protection plan on a printer. Protection plan cost $9.99 and well worth it. Should anything go wrong with my printer within 2 years i can just take it back to BestBuy and exchange it for another one. Hopefully i wont have to use this protection plan but i have piece of mind for 2 years with this printer.

Geek squad is the best coverage around. They have always been able to fix or replace any item that has been covered.

Haven’t needed to use it yet, BUT it’s piece of mind knowing it’s covered for an extended time. As with anything that has moving parts, make sure you get coverage for things like this.

Bought this on my Xbox Series X. There are tons of overheating issues and other problems with the system. If I need to replace it, I know I'm not just going to be out of pocket the whole cost of the system. Had to do that with a PS4 Pro once already and it was frustrating.