Customer Ratings & Reviews

I haven't had to use it yet but it's nice knowing it's there if I need it. Great piece of mind.

Having the option to ask for help and get assistance with issues/setup really means a lot when purchasing larger electronics. I loved having a knowledgeable team help answer my questions.

My printer failed and I used my Geek-Squad Protection to quickly and easily replace my printer with no problem! Geed Squad is amazing!

Always have peace of mind with GS service. I always get the GS Protection Package when buying expesive electronics.

I haven’t used the warranty just yet but if anything goes wrong with the printer i just take it back to the store and they give me a new one

Very helpful with all purchases answered all questions. Asked would definitely recommend this department for all your repair needs.

Gerk squad helps with every issue i might have with my purchase on point and quick to resolve any problems

Setup was very simple via the HP Smart app. I like the styling and size of the printer. It looks nice.

I bought a new laptop at Best Buy (Iove it!) and was concerned about transferring everything from my old PC. So I purchased the Geek Squad package to have them do that for me. All appeared well . . . but then I found out I lost my email contacts and my printer drive was gone. PS - I was going to provide this in my Geek Squad feedback survey but it expired (after 14 days) before I got around to it (23 days - my bad)

Love the fact that Best Buy has an option to purchase merchandise protection. Important especially when it’s for electronic investments.

Canon makes excellent printers and with the 4-year Geek Squad product replacement it is a fantastic value.

Within an hour it was determined the problem was hardware.

Got the geek squad warranty for controllers that I bought for my kids. Great coverage and great cost..

I have purchased accidental protection. many times over the years and have never had any trouble getting my covered item repaired or replaced.

4 year protection fo my new HP printer. Great product & value. Wouldn't go without it. Brought a new HP printer. In September 2025. Very highly recommending.

The Geek Squad Service Warranty Is The Best In The business. My kids use this all the time.

My wife purchased it for her son. Thanks for it...

I purchased this warranty with an Epson printer simply because we’re in 2024 but printers haven't improved in reliability since 1998. About a year after, like I expected, my printer started going haywire so I brought it in for them to look at. Somewhat annoyingly, you need to make an appointment to have them look over your item before they’ll replace it, but it was quick and they replaced it with a brand new one! I’d definitely recommend this if you’re purchasing an expensive electronic item. You won’t miss the extra little bit of money on top of an already expensive purchase but you will certainly regret it if your item craps out on you after the manufacturer’s warranty expires!

“I had an excellent experience with the Geek Squad service from Best Buy. The team was professional, knowledgeable, and extremely helpful. They quickly diagnosed and resolved the issue with my device, explaining every step of the process in clear and simple terms. Scheduling an appointment was easy, and they were punctual and respectful of my time. Their customer service went above and beyond, ensuring I was completely satisfied before finishing. I highly recommend Geek Squad for anyone needing tech support or repair services!”

Nothing better than the geek squad. Can in and installed my new washer asap. Super nice and right on time.