Customer Ratings & Reviews

They are always there when my wife and I need their help.

We have had several agents install different TVs for us over the past 5 months and the service is second-to-none! All of the agents were extremely professional and continuously checked in with us to make sure we were getting exactly what we wanted.

I always get product replacement when I can. I am a bit hard on my gaming equipment and this lets me not even care. If anything goes wrong in the year or 2 they will replace it in store for free no matter what. Well worth the price if you plan to keep the item a couple years.

perfect all around very nice that is why i shop BestBuy

You can't go wrong with buying this Protection Plan! I now buy it with EVERY purchase since my 70" TV screen went out. They came out within 24 hours to replace it!

Hopefully I will not have to use this service and the printer will be in good condition after 2 years but it is nice to know that I have the option of getting a replacement should the printer become inoperable. The cost of this was very little so it made sense to invest in it.

I don’t often buy replacement insurance for household devices, but I think it makes a lot of sense for high-tech delicate devices, like high end cameras, cell phones , computers, and high resolution TVs. I’m a fan of the Geek Squad team. They are knowledgeable and helpful.

Thus has saved me so much worry and time! Printer wouldn’t take ink refill. Took it down . Boom. Got new printer!

Plan gives peace of mind although I have not had to use it yet. I've read issues about not being able to get appointments, so we'll have to wait and see how that goes if I ever have to cross that bridge.

Great service as always. Thank you for being in the business for as long as you have and I hope for many more years of service.

Most of the members are very knowledgeable about the process of tech warranties and how they work, so if they aren't able to make your tech work in house they know what has to be done. The staff of the Racine, WI team are on point and as I said they know their stuff.

Very awesome service. Very helpful people in the store. Customer service are great. Highly recommended. Thumbs up guys.

BEST BUY IS THE ONLY PLACE WHERE I BUY THE EXTRA PROTECTION PLANS BECAUSE I DON'T HAVE TO DEAL WITH THIRD PARTIES. IF SOMETHING GOES WRONG I GO BACK TO THE STORE AND GET A GFT CERTIFICATE ISSUED RIGHT AWAY AND I CAN SWAP IT FOR THE SAME OR SOMETHING BETTER FOR EXTRA MONEY OR SOMETIMES LESS.

That's super helpful when you need it. I am so upset that my printer was not working correctly, and Geek SQUAD gave me the best solution.

I always opt for geek squad, worth every penny in my opinion!

Bought them as a backup so I haven’t used them yet. The same one came with my new printer and work great and we’re easy to install.

for a small price for free replacement up to 4 years free replacement.

I have always made my TV purchases from Sam's mainly because of the price of the warranties but when Bestbuy up their game to compete with them now I would hesitate to get a TV from them

This is a good buy,i haven needed to use . Nice to have at a hreat price.

Called once because I thought my Razor Kraken Headphones weren't working the guy was very patient on the phone and didn't treat me like dirt because my only problem was that the headphones were slightly out of my ps4 controller headphone jack.