Customer Ratings & Reviews

I bought a new laptop at Best Buy (Iove it!) and was concerned about transferring everything from my old PC. So I purchased the Geek Squad package to have them do that for me. All appeared well . . . but then I found out I lost my email contacts and my printer drive was gone. PS - I was going to provide this in my Geek Squad feedback survey but it expired (after 14 days) before I got around to it (23 days - my bad)

I only had to return a printer that the cord would not stay in place but dealing with geek squad was easy. They checked out the problem and saw that there was something not working and gave a honest answer which lead me to select a different printer.

This product support is my insurance policy I as a senior citizen, may need help in the future by a younger tech smart person. I feel that makes my purchase more secure and this is the reason I chose BestBuy.

It is good to have because you feel that you are safe in case something happens to the product you bought

this is a great warranty and service agreement I believe i would not, not purchase it again. Perfect

Best Buy has the best protection plans. I always recommend getting one.

You never know when you're going to need them. Very good protection for your products.

Overall GSP is a good choice to make when buying products from Best Buy. It gives me a peace of mind that if I bought a good or questionable product that BestBuy will be there to make it right. I have some products that I will use regularl. y or that I highly depend on. I weight the knowledge of the product and pass performance of the product to decide if I should purchase GSP. Anything you buy over $20 I recommend getting. I have gotten some lemon products in the pass that didn't last or live up to the hype and general dissatisfaction. The Best Buy GSP has you covered.

4 years of service at this price is an excellent deal. Best part is being able to just drop the item off at Best Buy for repair, unlike the other after-market warranties that require you to troubleshoot the problem first and possibly have to ship the item. If they cannot fix it, they will replace it or give you a refund on the item. Also, this service plan is transferrable if you sell the item.

The staff were very informative and helped with any questions. Easy to get it.

The Geek Squad has always been very helpful whether I have brought in an item or had them come to my home.

Our printer broke from our move. We were able to get in-store credit and get a new printer through the Geek Squad protection.

Having had an earlier Logitech keyboard/cover develop some wonky keys (I'm a touch typist since age 11, and get carried away sometimes and probably overdo!!) Buying this plan - especially if you are also hard on keyboards - is good value for money. I WAS a bit surprised (though I suppose I shouldn't have been) to be told that the warranty is specific to the (original) insured device. If you invoke the replacement, you get partial credit back for a protection plan for the replacement device. Just sayin'

My wife purchased it for her son. Thanks for it...

I just renewed my Geek Squad. I find them very helpful. Sometimes the 1st tech on the phone can handle a smaller issue. If it is too difficult, then a higher level tech will jump in there remotely and handle in an hour or two. I have always eventually had my issues resolved, but their process can be lengthy sometimes because they might say the 2nd tech is scheduled to take remote access in 30 minutes and it ends up being 2 hours. Even though they are handling it remotely and say I don't have to be present, I do need to check their work and confirm it is fixed. In comparison to iYogi, which I used for years.. I might be on there for 2-3 hours, but there are no gaps. The reason I had to stop using iYoga though, is that that absolutely torment you about renewing your subscription. They would start hassling me in March for a subscription ending in August. It was non stop phone calls at all hours, even when I told them they had to stop. With Geek Squad recently, I didn't get any phone calls, just 2 emails telling me my last day. I respected that they respected my time. The other thing I like about Geek Squad I like is that I always have that option to schedule an appointment at their Best Buy counter. Options are good.

Why stress yourself Go to the pros Get it done right the first time

nice to know the Geek Squad is reliably on call when I need them.

They have been great on past products i have purchased. But not needed for current item yet.

I love the coverage and protection that Geek Squad gives to me

Backup in case I need to wipe my computer. Glad to have it. Not expensive but nice to have.