Customer Ratings & Reviews

The Geek Squad service is always available, efficient. The agents are helpful and knowledgeable.

It does what it says, protects your device if/when it needs it. Have used on a few different items, so the peace of mind is worth it.

It does what it says, protects your device if/when it needs it. Have used on a few different items, so the peace of mind is worth it.

Great warranty. Very easy to use this warranty. Take product to Best Buy Store and the item is replaced,

Great protection. I have has to use this before on another product. And best buy refunded my money and i was able tocget a new product

If you ever break your stuff they just come through with a replacement, buy this if you can

The crew at Geek Squad are amazing. They are always helpful and friendly, always arrive on time and get things fixed or replaced every time

very good printer for the price or for people on a buget.

Great little printer. Saves money on ink. Easy to use.

USELESS. WASTE OF MONEY. I spent my 2 days off talking to and getting transferred to multiple agents and still had to repeat myself over and over and over again. One of them even gave me a bogus Case Number, probably just so he could hang up the phone. The other agents just didn't know how to help me with my printer issues. If you live on Maui, Hawaii, USA - do NOT buy from Best Buy and this Geek Squad 4-year Product Replacement scam. Since there is no Best Buy store on Maui, they expect you to take a flight to Oahu with your printer to take it to their store branch so you can get it fixed?!? Like seriously?! Do you know how stupid that sounds? So now this agent from Guatemala sent me "return label" so I could just get a refund instead. But guess what?!? Best Buy had the audacity to return back the heavy printer back to me in the mail with a refusal note of everything. Wow!! What kind of customer service was that?? Who trained you people?? No more BEST BUY shopping for me EVER!!

Thank god for this because sometimes the brands that don’t have customer service that is good doesn’t help you with defective items.

I love this product because it gives me a sense of calm, knowing that if I need to get a replacement product, there will be minimal issues.

Brought in my refrigerator with ease, and the agents were quick

The best way to make sure your device will last as long as possible, if something goes wrong they will fix it or replace it

When I have a problem I always get in in a reasonable amount of time. Often get an answer while I am there. Pleasant, polite employees.

I had to replace my printer and with the replacement insurance I never have a problem getting a new replacement item.

I always purchase the added protection on electronics. It provides an added level of protection and peace of mind.

bought this to replace a old printer. love the printer gets the job done has more features easy to put in the printer cartridges

I have always received great service and great explanations of the issues when talking with Geek Squad

Geek squad is pretty knowledgeable and helpful when it comes to device mishaps or mistakes, very understanding team.