Customer Ratings & Reviews

Geek Squad repairs, fully covered. Quick response. Quality repairs. Easy scheduling.

Super fast and crisp words/pictures! I love that I can finally do double sided papers without having to turn the papers over manually. I love that the paper tray is underneath and holds about 1/2 a pack, maybe more.

Agent great im a senior in my 70s was helpful looking now want bk up camera

Purchase this warranty is well worth the money. You definitely won’t be sorry

Great warranty to have no issue with the process real fast and nice.

I bought this to go with my Epson workforce pro printer wf-3820 I say this to say I never go without a warranty and it is a replacement and not a fixit warranty you bring the product to bb and they give you a new one or to your choice comparable

The Geek Squad at Best Buy is professional, prompt, and kind. The folks that work there are all knowledgeable, and I appreciate their help. Otherwise, I would not waste money, but hope someone else would help me. I know I can trust the Geek Squad. Thank you.

When purchasing refurbished Items or easy to break items. This gives you peace of mind. Make sure to keep track of receipt.

Perfect product I love it so much I’m coming back soon for another one

Best Buy geek squad warranty program has always been EXCELLENT! No questions about my printer ceasing to work! Less than five minutes in and out with a gift card for full amount plus tax!

Don't usually purchase but when I get my Ring cameras I don't pass up the low cost for protection you may have to use. Some NEWLY RELEASED tech items have issues unforeseen and this helps so much as well as easy online chat access. If not used - you don't lose out on a lot of money. The same goes for Apple phones, ipads and laptops - DON'T PASS UP ON PROTECTION. It may be more than this but apple products can range in the 1000s so 30 dollars is worth it. I think I only had to pay $10 each for each of my ring stickup cameras purchased. $20 isn't too much for peace of mind on outdoor cameras.

Great Printer! Very easy to set up & Best Buy had them in stock. I did purchase the geek squad warranty, so I will have nothing to worry about!

Piece of mind for a great price. Hope I don't need it but it's there just in case.

Actually having Geek Squad protection doesn't mean a lot to me. I purchased a computer and all the periperials that go along with an ASUS ROG game computer, over $4000. I wasn't sure how to update it to Windows 10 so they told me to bring it in. I had to go back home and bring them the power cord and show them how to plug it in. They had no power cord for it. days later they called to say they had finished and that evening I was on the line with Microsoft for 4 hours trying to fix what they had done. They may have worked wonders for many and Im sure they have but they just didn't for me. I love best buy, the employees, customer service, everyone. We're always treated so well there, Im just not a Geek Squad fan.

I purchased my Geek Squad service in 2019. The month I purchased it I received care for all forms of technology which ranged from portable devices to my vehicle. In addition, I have been a continuous learner which means I basically have never stopped attending academic institutions. With that said, I would fail without a working computer. I have lived in four (4) states since I purchased my plan. The care, consideration, and efficiency of service make purchasing this plan as a total, "no brainer". You'd have to be crazy not to get it.

When printer was messing up I took it straight to geek squad and they was able to change out the printers immediately.

The agents reviewed how to use the printer as well as helping me get it to the car.

I was very unsatisfied with the HP Envy printer I had bought at BEST BUY. My previous HP had worked well enough but broke as soon as it went off warranty. For some reason my Envy was not connecting with my wifi at all. I had called HP numerous times as well as Geek Squad, with no solid connection. So, after a year of reconnecting everytime I printed, I "traded it in" for an HP Office Jet Pro (HP finally figured out what was wrong) and because I had the product replacement warranty I paid nothing. Boy, was I lucky, the Pro was on sale and I got another replacement agreement!! I received $11 back. The problem was in the connection with the high power wifi and the cable company. Love these geeks. Greatest agreement ever.

This service is FANTASTIC! The reps are available 24/7 and truly know computers. They are patient, willing to help and teach and answer all questions, no matter how basic. If they don't feel that they can adequately solve my problem, they will escalate the situation to the next level tech person. They have helped me with my cell phone, my laptop, my desktop, my monitor, my printer. I have convinced several friends to sign up for this wonderful service. I understand that the yearly fee has doubled since I first joined and am happy that my renewal amount was the same this year as it was in the past.

I haven’t needed service yet, but bought it as a safeguard for my new Epson Printer ET-3850.